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    Jellyfin Forum Support Troubleshooting Tickplay hangs on activating

     
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    Tickplay hangs on activating

    Enabling trickplay in the library gets the spinning circle.
    mcgregormx
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    #1
    2024-05-14, 03:49 PM (This post was last modified: 2024-05-14, 03:56 PM by mcgregormx. Edited 2 times in total.)
    I just upgraded my jellyfin docker container to 10.9.1, and got the message to convert jellyscrub to trickplay. I cleared my cache/cookies on the browser as suggested (so the trickplay settings show up) and proceeded to my library settings. I selected "enable trickplay image extraction", but when I I hit save, I get the spinning circle, indefinitely (let it run overnight). I searched my log files to see if there was any indication of what was happening, and I saw these lines: 

    Daily trigger for "Generate Trickplay Images" set to fire at 2024-05-14 03:00:00.000 -06:00, which is 02:57:58.7007998 from now.

    and this one

    Generate Trickplay Images" Completed after 0 minute(s) and 26 seconds

    Am I getting a visual bug, and trickplay is actually enabled, but not looking like it's enabled? After restarting the container, the options for trickplay are still unchecked which is why I'm leaning toward it's not working. It is possible that I missed a step in setting it up, and I will gladly accept the insults that would go along with the RTFM comments. Grinning-face.

    This isn't affecting any other aspects of Jellyfin, just in case anyone was wondering.
    TheDreadPirate
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    #2
    2024-05-14, 04:05 PM
    Can you share your full jellyfin log via pastebin?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    mcgregormx
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    #3
    2024-05-14, 08:41 PM
    Yes, I'll have to do that when I get home.
    mcgregormx
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    #4
    2024-05-15, 04:53 AM
    https://pastebin.com/iUCdaF6g
    TheDreadPirate
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    #5
    2024-05-15, 03:48 PM
    You stated you went to the library settings for trickplay, but did you first go to the jellyscrub plugin page?

    From the log.

    Code:
    [2024-05-14 22:26:45.698 -06:00] [WRN] !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    [2024-05-14 22:26:45.698 -06:00] [WRN] PLEASE VISIT THE JELLYSCRUB PLUGIN CONFIG PAGE TO CONVERT TRICKPLAY FILES
    [2024-05-14 22:26:45.698 -06:00] [WRN] !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    mcgregormx
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    #6
    2024-05-16, 07:35 PM
    I did go in there first, it wants me to enable trickplay in the library settings before converting. I could try clicking convert and see if it does anything. Worst case scenario, I roll back the dataset if it doesn't work.
    mcgregormx
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    #7
    2024-05-18, 07:51 PM (This post was last modified: 2024-05-18, 07:51 PM by mcgregormx.)
    I wanted to update this post just in case anyone else finds this, and has the same issue.

    I did not find a solution, and ultimately reverted back to the 10.8.13 version I was running.

    Before I reverted back I did a complete fresh install, and with that Trickplay was able to be selected as expected. I ended up running into several issues with scanning my library, so I had to revert. I have cloned my docker environment so I can test as new releases are pushed out. This is a great application, and does more than I could ever imagine, and I am grateful to all those that contribute and make it possible.
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