Tone Mapping not working on compatible hardware

[Thierry Henry]

Hi all,

I currently have Jellyfin installed on my QNAP NAS (TS-464 using the onboard N5095 Intel iGPU) and cant seem to get tone mapping working when streaming HDR files to a non-HDR device
I'm using the jellyfin package from https://github.com/pdulvp/jellyfin-qnap and I receive the error 'Playback Error: This client isn't compatible with the media and the server isn't sending a compatible media format'
If I disable tone mapping it works perfectly fine (albeit with washed out colours). I know its not a problem with the files or hardware as I can stream the same movies perfectly fine using Plex.

Is anyone able to assist please?

[TheDreadPirate]

Which kind of HDR? Did you pass your GPU into the container running jellyfin?

[Thierry Henry]

Its regular HDR10. I'm not using a container, im using the package made for QNAP NAS's https://github.com/pdulvp/jellyfin-qnap

[nyanmisaka]

jellyfin-qnap does not contain Intel OpenCL runtime. https://github.com/intel/compute-runtime

Use official docker image jellyfin/jellyfin instead.

[Thierry Henry]

jellyfin-qnap does not contain Intel OpenCL runtime. https://github.com/intel/compute-runtime

Use official docker image jellyfin/jellyfin instead.

Thank you, I'll use a docker container and see how I go

[kszabo]

I can confirm that HDR Tone mapping works great on the TS-464 (Intel Celeron N5095 Jasper Lake) with the official jellyfin/jellyfin docker container, without greater fuss or configuration. On my setup two tone mapping methods are offered, the first one (guess HW) does not work, the second (regular, BT.2390) works. Just take attention to activate only the latter.
Other docker images (e.g. liuxserver/jellyfin, even with OpenCL-Intel mod) or a package app from pdulvp did not work.