Transcoding Causing Fatal Error

[TheoTheBro]

Hello,

I'm still quite new to Jellyfin. I'm currently using a HP EliteDesk 800 G5 SFF Intel i5 9600 3.10GHz 16GB RAM 256GB SSD Win 11 and have set up a little server.

When I try to turn on hardware acceleration whether its QSV or VAAPI I keep getting Fatal Error has Occurred. I've tried disabling each codec to narrow down if one is causing an issue but no luck.

When I use the Jellyfin Media Player desktop app it plays just fine via direct playing so at least I know it is working. Even works perfectly with 4K files.

If anyone would be able to help me or point me towards a solution it'd be greatly appreciated!

Thank you

[TheDreadPirate]

Can you share one of the ffmpeg logs from a failed transcode? Post it to pastebin and then provide the link.

[TheoTheBro]

Thanks for your response.

In my logs I have three ffmpeg.transcode logs and log_20250117 log for a single transcode attempt.

I've linked a single ffmpeg.transcode log, let me know if you need me to upload all of them.

https://pastebin.com/TAqhPRqv

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Sorry I should also mention that I'm using TrueNAS Scale and not Windows 11 as mentioned in the first post

[TheDreadPirate]

Did you pass the GPU into the container?

[TheoTheBro]

I'm sorry but I don't know what you mean by that

[TheDreadPirate]

The log is saying that there is no GPU available for transcoding. In the TrueNAS config for Jellyfin, there is an option to make your iGPU available to the container. I am assuming that is currently not enabled.

[TheoTheBro]

Oh, I see. Would you be able to tell me how to enable that?

[TheDreadPirate]

Nope. I don't have a TrueNAS Scale setup. But in the container config for Jellyfin there is a drop down or check box, IIRC, to tell TrueNAS to give the container access to your GPU.

[alleycat]

Oh, I see. Would you be able to tell me how to enable that?

I think the only card "working" in Truenas is Nvidia. Dockers GPU support for selecting is limited to nvidia only. 
You might read this for some background.

https://forums.truenas.com/t/intel-gpu-p...0/27956/10

[TheoTheBro]

So I went back and ticked the box for "Passthrough available (non-NVIDIA) GPUs" and it seems to be working smoothly, (except on my smart tv but I think that may be a separate issue) which is what the forum alleycat linked is talking about.

I'm not entirely sure what that setting does exactly but I think it's allowing any gpu in the device to be used for hardware acceleration???

Still not too sure what that tick box did but it seems to have solved my issue for the time being.

Thanks for all the help!