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    Jellyfin Forum Support Troubleshooting Poster Not Showing Properly

     
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    Poster Not Showing Properly

    Poster displaying like a banner
    croswen
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    #1
    2024-01-04, 05:46 AM
    https://imgur.com/a/DBb6QHV (mb didn't know you could post image in a thread too but I'll keep the imgur link just in case)

    Here's a screenshot of what I mean. How do I fix this and make it look like a normal poster?


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    TheDreadPirate
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    #2
    2024-01-04, 06:05 AM (This post was last modified: 2024-01-04, 06:06 AM by TheDreadPirate. Edited 1 time in total.)
    What is the library type?

    And what do you see when you click on "Edit Images" for this movie?

       
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
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    croswen
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    #3
    2024-01-04, 06:07 AM
    Movies
    TheDreadPirate
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    #4
    2024-01-04, 06:30 AM
    And what do you see when you "Edit Images" for the movie?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    croswen
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    #5
    2024-01-04, 06:37 AM
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    tmsrxzar
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    #6
    2024-01-04, 06:52 AM
    1 word responses are going to make this take FOREVER

    if you do not see an image (the cover that is supposed to be there) when you click edit images then there is no image loaded

    verify you have the correct library "content type" set
    verify it has scraped the content properly; if applicable
    if it's a home movie then verify there is a poster with the file on the disk
    if the poster has strange aspect ratio then ffmpeg may fail to resize and you are getting a clipped version
    if you want to add a poster (or change it) click either the magnifying glass or the plus sign

    other than those, i don't have any ideas based the information provided here
    croswen
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    #7
    2024-01-04, 07:01 AM
    The image does load when I click "Edit Images"

    The library contenty type is "Movies." No other movie in the same library has this problem.

    Yeah the poster image file is right next to the video file.

    The aspect ratio of the folder is 2:3.

    I havent tried changing it cause Jellyfin usually showed whatever was on my disk, but I'll try doing that.
    croswen
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    #8
    2024-01-04, 07:49 PM
    Update: It's not possible for external sources to look for a poster for this film due to it being very obscure and almost a lost media. I added that poster manually just like every other film in the same library. This problem, however, does not seem to show on TV. So it's a problem limited to web browser, desktop media player and the android app.
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