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    Jellyfin Forum Support Troubleshooting Transcoding/Playback Isssue

     
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    Transcoding/Playback Isssue

    Cannot Play most files either with hardware acceleration or without
    Whitty
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    #1
    2024-01-28, 01:27 AM
    Jellyfin version 10.8.13
    Operating system Linux (UnRaid)
    installed via Docker

    I've been trying to get hardware encoding up and running and I think that may be my issue now. Last night I could play all of the files I cannot play today. I have tried to play both with no hardware acceleration and with NVIDIA NVENC. I have tried to reverse any settings I have altered to start using hardware acceleration, but I still cannot get things working properly. Some of my files will continue to play correctly, but the vast majority do not. I have log files form both attempting with GPU encoding and without for files that do not work and one that does. I was not sure the correct or best way to upload those files, but I do have them on ready standby.

    I hope this is able to present an accurate coherent description, I have tried most of the afternoon to try and find help with my issue and was not able to find anything so here I am posting.
    TheDreadPirate
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    #2
    2024-01-28, 02:01 AM
    Can you share your jellyfin and ffmpeg logs with us?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Whitty
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    #3
    2024-01-28, 02:06 AM
    files leading with gpu when I tried via hardware acceleration and cpu without. If there is a better way for me to upload the log files or if you would like any other let me know


    Attached Files
    .zip   log files.zip (Size: 105.25 KB / Downloads: 66)
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #4
    2024-01-28, 04:18 AM
    Code:
    file:/data/tvshows/Shows/TURN Washingtons Spies (2014)/Season 03/TURN Washington's Spies S03E04 Hearts and Minds.mkv: No such file or directory

    The files aren't present for some reason.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Whitty
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    Junior Member

    Posts: 4
    Threads: 1
    Joined: 2024 Jan
    Reputation: 0
    #5
    2024-01-28, 06:10 PM
    Alright, I remapped and recreated libraries, but now I can not see one of the folders. In the docker I have the paths assigned correctly, but only my movies folder is visible. The movies folder now plays fine so it was definitely some kind of mapping issue. Any ideas why the second folder may not be showing for tv shows?
    Whitty
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    Junior Member

    Posts: 4
    Threads: 1
    Joined: 2024 Jan
    Reputation: 0
    #6
    2024-01-28, 06:42 PM
    I reverted to the old faithful uninstall, reinstall, remap everything. It seems that everything is now working as it is supposed to. Not sure what the issue was, but I won't question it being fixed. Thank you for taking the time to help!
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