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    Jellyfin Forum Support Troubleshooting Trouble accessing JF using server name

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    Trouble accessing JF using server name

    kiwichick
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    Country:New Zealand
    #1
    2025-01-01, 11:00 AM
    Server installed on Windows 10 Pro 22H2
    Server version 10.10.3

    My ISP is Starlink so my IP Address changes regularly so I connect using the server name instead of the server IP Address. I used to be able to access JF on all my other devices this way - PC browser (Windows 10 Pro 22H2, not the same PC as the server), Android TV app, Android mobile app, Android mobile browser - but now only my PC browser works. On all other devices I get a 'unable to reach server' error. It tries both http and https with no success. Can anyone shed some light on what might be happening?
    TheDreadPirate
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    #2
    2025-01-01, 06:40 PM
    Are all these devices on the same home network?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    kiwichick
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    #3
    2025-01-01, 09:17 PM
    (2025-01-01, 06:40 PM)TheDreadPirate Wrote: Are all these devices on the same home network?

    Oh geez, didn't think about mentioning that. Yes they are all on the same local network.
    TheDreadPirate
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    #4
    2025-01-01, 11:20 PM
    Can you share your jellyfin logs via pastebin? And do you have a VPN running on the server?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    kiwichick
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    Junior Member

    Posts: 14
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    Joined: 2024 Apr
    Reputation: 0
    Country:New Zealand
    #5
    2025-01-04, 01:55 AM
    (2025-01-01, 11:20 PM)TheDreadPirate Wrote: Can you share your jellyfin logs via pastebin?  And do you have a VPN running on the server?

    No, I'm not running a VPN on the server. I had a look at the docs about JF logs but I found them confusing and I don't understand what I need to do.
    TheDreadPirate
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    #6
    2025-01-04, 07:02 PM
    Just copy and paste the logs into pastebin.com
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    kiwichick
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    Posts: 14
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    #7
    2025-01-04, 10:15 PM (This post was last modified: 2025-05-06, 11:00 PM by kiwichick. Edited 1 time in total.)
    (2025-01-04, 07:02 PM)TheDreadPirate Wrote: Just copy and paste the logs into pastebin.com

    Thanks, I obviously wasn't very clear about my confusion. I know what to do with the logs but I don't understand how to get the logs.
    TheDreadPirate
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    #8
    2025-01-05, 12:33 AM
    C:\ProgramData\Jellyfin\Server\logs
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    kiwichick
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    Posts: 14
    Threads: 3
    Joined: 2024 Apr
    Reputation: 0
    Country:New Zealand
    #9
    2025-01-05, 04:08 AM
    (2025-01-05, 12:33 AM)TheDreadPirate Wrote: C:\ProgramData\Jellyfin\Server\logs


    Thank you. I have several log files. Do I just post the most recent one?
    TheDreadPirate
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    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #10
    2025-01-05, 06:00 PM
    Yes.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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