• Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below
  • Forum
  • Website
  • GitHub
  • Status
  • Translation
  • Features
  • Team
  • Rules
  • Help
  • Feeds
User Links
  • Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below

    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Media Scanning & Identification SOLVED: Unable to fetch Images

     
    • 0 Vote(s) - 0 Average

    SOLVED: Unable to fetch Images

    For Any Media
    BigBoobee
    Offline

    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2025 Feb
    Reputation: 0
    #1
    2025-02-13, 02:24 AM (This post was last modified: 2025-02-13, 02:26 AM by BigBoobee. Edited 1 time in total.)
    Not sure if it is due to firewall or vpn but for some reason Jellyfin stopped fetching image metadata for any TV Shows or Movies.

    When I try to edit settings for TMDb, I am met with : Internal Server Error / Error processing request.

    Any ideas would be very helpful. Thank you.
    Go to solution
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2025-02-13, 02:54 PM
    Can you share your full jellyfin logs via privatebin.net?

    If you are running a VPN on the server, it is quite possible that is the cause.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #3
    2025-02-14, 02:58 PM
    It does look like you have a VPN running. Can you try disabling the VPN and see if the problem persists? Does your VPN app support split tunneling?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    BigBoobee
    Offline

    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2025 Feb
    Reputation: 0
    #4
    2025-02-18, 05:41 PM
    I tried to run it without a VPN connection, as well as split-tunnel option. Neither worked. I also added exceptions to allow all Jellyfin traffic through simplewall. Not sure what is the issue.
    BigBoobee
    Offline

    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2025 Feb
    Reputation: 0
    #5
    2025-02-22, 07:09 AM
    (2025-02-14, 02:58 PM)TheDreadPirate Wrote: It does look like you have a VPN running.  Can you try disabling the VPN and see if the problem persists?  Does your VPN app support split tunneling?

    I found the solution. I removed the plugin folder from Jellyfin in AppData. It seems to have updated the version of the plugins. I also removed the API key for TMDb that was not needed I guess. Thanks for helping me look into it though. Smiling-face
    « Next Oldest | Next Newest »

    Users browsing this thread: 2 Guest(s)


    • View a Printable Version
    • Subscribe to this thread
    Forum Jump:

    Home · Team · Help · Contact
    © Designed by D&D - Powered by MyBB
    L


    Jellyfin

    The Free Software Media System

    Linear Mode
    Threaded Mode