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    Jellyfin Forum Support Troubleshooting Media Player Blank

     
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    Media Player Blank

    KodiUser1138
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    #1
    2024-09-21, 04:23 PM (This post was last modified: 2024-09-21, 06:22 PM by TheDreadPirate. Edited 1 time in total.)
    Tried to bump an older thread discussing this issue but didn't see a respone. After resolving some server issues my media player does not show anything once opened. INot even the service menu, it's all just blank. I have fully removed MP and ensured all known folders are deleted but a fresh install comes with the same result. Server is 10.9.3 and MP is 1.11.1. It was all working fine prior to trying to upgrade the sever and having issues on that end. 

    I'm having the same issue on MP 1.11.1 even after fully removing and ensuring the Programdata folder is gone. There is no Appdata folder. Re-install and still no library when opeing the MP.
    JF Wish List:
    IMDb Top250 metadata
    Collection content rules: Library-Title/Sorttitle/Tag/Director/Filename/Contains
    Collection organized by Library
    Collections scanned to editable XML
    Media info show added Collection
    Soundtrack auto link to movie by title/sort/Manual
    Read Music Album Sort
    TheDreadPirate
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    Posts: 15,374
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    Joined: 2023 Jun
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    Country:United States
    #2
    2024-09-21, 06:38 PM
    Are you able to log in and once you've logged in you don't see anything?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
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    Country:United States
    #3
    2024-09-21, 06:43 PM
    I just remembered something. I had this issue a few months ago. You have to clear the two appdata folders, which is sounds like you did, but you also have to go into the server's dashboard and remove all the tokens for JMP.

    Dashboard > Devices

    Find all the instances of JMP there and delete them. Clear appdata again and try logging in.

    C:\Users\yourUser\appdata\local\jellyfinmediaplayer
    and
    C:\Users\yourUser\appdata\local\Jellyfin Media Player
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    1
    KodiUser1138
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    Posts: 281
    Threads: 33
    Joined: 2023 Jun
    Reputation: 0
    Country:Canada
    #4
    2024-09-21, 08:47 PM
    That fixed it, thanks!
    JF Wish List:
    IMDb Top250 metadata
    Collection content rules: Library-Title/Sorttitle/Tag/Director/Filename/Contains
    Collection organized by Library
    Collections scanned to editable XML
    Media info show added Collection
    Soundtrack auto link to movie by title/sort/Manual
    Read Music Album Sort
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