troubleshooting since 10.9 update

[Tim]

A good first step is to provide logs on where it is going wrong. But like @Mel_Gibson_Real also mentioned, if this is a problem with a third party plugin, you should report the issue to the developer of said plugin.

i don't even know where to find logs, let alone how i would post them here. i have YET to have any issues with jellyfin until the update

Go to dashboard -> logs -> the log containing the error

[TheDreadPirate]

i would do that if i even knew how to do that, i've never had to send a github bug report before

Is it this plugin? https://github.com/dkanada/jellyfin-plug...ros/issues

You can create a bug report on there then. As they are the maintainers of this plugin they are much more capable of assisting you ; )

But provide them with a clear error and problem you are facing, including logs and reproduction steps. That makes it easier for developers to fix an issue.

I hope that isn't the plugin they're using.  Didn't dkanada leave the project? If it is the plugin they're using, hopefully there is a fork still being used.

[dalec76]

ok i can do all that, but i still don't know what to look for in the logs to be able to send it to them.

i do have another potential issue that maybe you can help with. since the update i also no longer have any backgrounds showing up when i open a show. is that something that got removed with the update? or am i missing something there??

[TheDreadPirate]

When submitting a github issue, just include the entire log. We don't expect users to know what to look for and that is why we ask for the whole log.

[dalec76]

When submitting a github issue, just include the entire log.  We don't expect users to know what to look for and that is why we ask for the whole log.

ok awesome good to know, did not know that at all

[Tim]

i would do that if i even knew how to do that, i've never had to send a github bug report before

Is it this plugin? https://github.com/dkanada/jellyfin-plug...ros/issues

You can create a bug report on there then. As they are the maintainers of this plugin they are much more capable of assisting you ; )

But provide them with a clear error and problem you are facing, including logs and reproduction steps. That makes it easier for developers to fix an issue.

I hope that isn't the plugin they're using.  Didn't dkanada leave the project?  If it is the plugin they're using, hopefully there is a fork still being used.

I am unsure if that is the plugin or not. It was the first one I could find.

[dalec76]

i would do that if i even knew how to do that, i've never had to send a github bug report before

Is it this plugin? https://github.com/dkanada/jellyfin-plug...ros/issues

You can create a bug report on there then. As they are the maintainers of this plugin they are much more capable of assisting you ; )

But provide them with a clear error and problem you are facing, including logs and reproduction steps. That makes it easier for developers to fix an issue.

I hope that isn't the plugin they're using.  Didn't dkanada leave the project?  If it is the plugin they're using, hopefully there is a fork still being used.

I am unsure if that is the plugin or not. It was the first one I could find.

no, i am currently using the CinemaMode plugin, (https://raw.githubusercontent.com/Cherry...ifest.json)