SOLVED: Playback Error: Fatal Player Error

[theguymadmax]

The issue is the folder structure. Don't make subfolders in the parent directory, every folder should be a direct child of the parent. More details regarding proper naming schemes and folder structure can be found here.

This:
F:\Video\Kids Movies\Toy Story\Toy Story\Toy.Story.1995.1080p.BluRay.H264.AC3.DD5.1.mp4
F:\Video\Kids Movies\Toy Story\Toy Story 2\Toy.Story.2.1999.1080p.BluRay.H264.AC3.DD5.1.mp4
F:\Video\Kids Movies\Toy Story\Toy Story 3\Toy.Story.3.2010.1080p.BluRay.H264.AC3.DD5.1.mp4
F:\Video\Kids Movies\Toy Story\Toy Story 4\Toy.Story.4.2019.1080p.BluRay.H264.AC3.DD5.1.mp4

Should be more like:
F:\Video\Kids Movies\Toy Story\Toy.Story.1995.1080p.BluRay.H264.AC3.DD5.1.mp4
F:\Video\Kids Movies\Toy Story 2\Toy.Story.2.1999.1080p.BluRay.H264.AC3.DD5.1.mp4
F:\Video\Kids Movies\Toy Story 3\Toy.Story.3.2010.1080p.BluRay.H264.AC3.DD5.1.mp4
F:\Video\Kids Movies\Toy Story 4\Toy.Story.4.2019.1080p.BluRay.H264.AC3.DD5.1.mp4

Even better would be:
F:\Video\Kids Movies\Toy Story (1995)\Toy.Story.1995.1080p.BluRay.H264.AC3.DD5.1.mp4
F:\Video\Kids Movies\Toy Story 2 (1999)\Toy.Story.2.1999.1080p.BluRay.H264.AC3.DD5.1.mp4
F:\Video\Kids Movies\Toy Story 3 (2010)\Toy.Story.3.2010.1080p.BluRay.H264.AC3.DD5.1.mp4
F:\Video\Kids Movies\Toy Story 4 (2019)\Toy.Story.4.2019.1080p.BluRay.H264.AC3.DD5.1.mp4

[i3laine]

I changed the folder structure, now the paths are:

"F:\Video\Kids Movies\Toy.Story.1995.1080p.BluRay.H264.AC3.DD5.1.mp4"
"F:\Video\Kids Movies\Toy.Story.2.1999.1080p.BluRay.H264.AC3.DD5.1.mp4"
"F:\Video\Kids Movies\Toy.Story.2.1999.1080p.BluRay.H264.AC3.DD5.1.mp4"
"F:\Video\Kids Movies\Toy.Story.4.2019.1080p.BluRay.H264.AC3.DD5.1.mp4"

I then rescanned all the libraries, closed jellyfin completely, reopened it, rescanned the libraries for good measure, and then attempted to play the files on the server pc itself, as well as my galaxy s22 and still I get the same error.

To make sure that it's not the files themselves, I tried to open the files with VLC, and from what I can tell by jumping around to various points in the movies and playing for ~10 secconds at a time, they all seem to play just fine.

[theguymadmax]

Dang! I had my test server configured wrong. Your naming scheme did work. Well back to the drawing board.

[theguymadmax]

The file extensions don't match. The file has an mp4 extension, but the file info states it's in an mkv container. Did you rename it? Rename toy story's extension from mp4 to mkv and it should work now.

[i3laine]

The file extensions don't match. The file has an mp4 extension, but the file info states it's in an mkv container. Did you rename it? Rename toy story's extension from mp4 to mkv and it should work now.

I didn't even notice that. I bet that is exactly the problem. I will try that when I get home and see if it fixes it.

[i3laine]

The file extensions don't match. The file has an mp4 extension, but the file info states it's in an mkv container. Did you rename it? Rename toy story's extension from mp4 to mkv and it should work now.

I didn't even notice that. I bet that is exactly the problem. I will try that when I get home and see if it fixes it.

 Still not working. I went through and changed all the extensions from .mp4 to .mkv. Then I rescanned the library, reset jellyfin, and the rescanned again before I tried to play them. Now the paths are like this:

"F:\Video\Kids Movies\Toy.Story.1995.1080p.BluRay.H264.AC3.DD5.1.mkv"
"F:\Video\Kids Movies\Toy.Story.2.1999.1080p.BluRay.H264.AC3.DD5.1.mkv"
"F:\Video\Kids Movies\Toy.Story.3.2010.1080p.BluRay.H264.AC3.DD5.1.mkv"
"F:\Video\Kids Movies\Toy.Story.4.2019.1080p.BluRay.H264.AC3.DD5.1.mkv"

None of them work in jellfin, but they all still play in VLC player

[TheDreadPirate]

Can you run ffprobe against any of these files and share the output?

Also, each movie should be in their own folder. Even if they are the only file in it.

[i3laine]

Can you run ffprobe against any of these files and share the output?

Also, each movie should be in their own folder.  Even if they are the only file in it.

Ok, I've got them put back into individual folders. Can you please either tell me, or point me to directions for running ffprobe? I've tried searching, but I'm not seeing what I think I need on the forum, and online, everything I'm seeing as far as how-to's go is pretty much just installing ffmpeg.

I've navigated to the ffprobe.exe file, but when I try to run it, a blank window briefly pops up, and then it goes away.

[theguymadmax]

Click on the start menu and type powershell - you'll get windows power shell, open that up. Then paste in this command

Code:

& '.\Program Files\Jellyfin\Server\ffprobe.exe' -i "C:\Video\Kids Movies\Toy Story\Toy.Story.1995.1080p.BluRay.H264.AC3.DD5.1.mkv" -show_format -show_streams > "c:\users\username\Desktop\output.txt"

Change the path to match your setup. I ran this from the c:\ directory so run cd\ before you paste in that code

[i3laine]

Click on the start menu and type powershell - you'll get windows power shell, open that up. Then paste in this command

Code:

& '.\Program Files\Jellyfin\Server\ffprobe.exe' -i "C:\Video\Kids Movies\Toy Story\Toy.Story.1995.1080p.BluRay.H264.AC3.DD5.1.mkv" -show_format -show_streams > "c:\users\username\Desktop\output.txt"

Change the path to match your setup. I ran this from the c:\ directory so run cd\ before you paste in that code

Ok, so this is what I came up with:

https://pastebin.com/Z0SELCr1