SOLVED: Cannot access to the users tab

[Thomas Vicot]

I've been unable to access the users tab for a few days now. I'm using the latest Windows version of Jellyfin, and restarting the Jellyfin server hasn't solved the problem.

[TheDreadPirate]

When you say latest, I'm assuming 10.9.8 but your browser says 10.9.3.

Can you try pressing ctrl+f5 or clearing your browser cache?

[Thomas Vicot]

Hello @TheDreadPirate

I did update to the latest version, my bad.

I had also tried deleting the cache, without any success.

Would you have another idea?

Thank you very much.

[Efficient_Good_5784]

Are you trying to access Jellyfin using Jellyfin Media Player for Windows?

[Thomas Vicot]

Hello @Efficient_Good_5784

I've just installed Jellyfin Media Player 1.11.1 for Windows and I'm having the same problem accessing the user page.
I don't know what to try to access it, if you have other solutions?

Thank you very much

[TheDreadPirate]

You can try re-enabling the setup wizard to try to "reset" the admin user (watch status is NOT lost).

Stop Jellyfin. Navigate to C:\ProgramData\Jellyfin\Server\config. Open system.xml and change the value from true to false for this line.

IsStartupWizardComplete

Start Jellyfin and navigate to it in a browser. If should walk you through the initial setup. Re-setup your admin user and skip the rest (should already be set with your current libraries).

[Thomas Vicot]

Hello @The DreadPirate

What's strange is that with Jellyroller, I was able to create a user in CLI (I logged in with this new user without any problem), I gave him admin rights in CLI too, it worked fine but still no access to the “users” section on the web interface.

I'm a bit worried about reconfiguring the admin, won't any of the data be lost?

Thanks a lot

[TheDreadPirate]

No. Re-running the setup wizard does not change any watch status or configurations. It will only reset the password and/or username.

[Thomas Vicot]

I've just tested it and I can't stop at the admin user configuration, I'm obliged to continue until I've configured the libraries.

I've also just noticed that via the inspect -> network tab on my browser, in the “users” response I can see my users, the only problem is the display of the users tab.

[Thomas Vicot]

I've just deleted my CSS and now I have access to my users again. All I have to do is remove what's blocking the user management display.

Thank you for your help