2024-04-17, 06:00 PM
(This post was last modified: 2024-04-17, 06:04 PM by Livingroomtv. Edited 2 times in total.)
Some of my friends trying to access the server have choppy playback.
Most recently happened last night when attempting to play 4k transcoded media, and 1080p media. (Unsure if 1080p was transcoded, in the file name it states 'Remux' instead of 'Transcode' or 'DirectStream' like the other files.)
Doesn't always happen, but I can't nail down the problem. I have 1Gbps up/down. I've asked the person who had a problem last night to attempt to download the file the next time they encounter choopyness in an effort to nail down whether it's a connection issue or a file issue.
Pastebin link to choppy 4k log
Pastebin link to choppy 1080p log
The user was playing this on a laptop. I don't know the specs but knowing him it's a damned good laptop.
His internet should be decent, I think he also has a 1Gbps up/down, or at the very least close enough to that speed.
Same user also has problems playing stuff on his Roku. User has also played multiple movies in the past month and hadn't mentioned any lag on previous use, but last night apparently it was bad.
I have another user that almost never has problems playing content, they use Star Link which for sure I know is slower than the above user's internet and generally stream off of their phone.(They didn't have problems, just giving some information about other users speeds and playback device)
I've looked through the logs and I just don't know what I'm looking for. The only thing that stands out to me is the quantity of
"[hls @ '000...'] Opening 'C:\ProgramData\....' that are present for files that likely only played for a few minutes at most.
Also, a different user who streams on a Roku device also seemed to have a problem yesterday afternoon (This second user has had problem a lot of the time from what I've noticed.) On Activity, most times when they attempt to play a file it also shows them finishing watching it right after. For example, they attempted to play a file at 3:50, finished playing the file at 3:50. They attempted to play the same file again 3:51, finished playing the file 3:51. This is a regular occurrence with this specific user.
Second User Pastebin log
Another Second User Pastebin Log
I appreciate any help yall can offer. Thank you for your time and have a wonderful day!
Most recently happened last night when attempting to play 4k transcoded media, and 1080p media. (Unsure if 1080p was transcoded, in the file name it states 'Remux' instead of 'Transcode' or 'DirectStream' like the other files.)
Doesn't always happen, but I can't nail down the problem. I have 1Gbps up/down. I've asked the person who had a problem last night to attempt to download the file the next time they encounter choopyness in an effort to nail down whether it's a connection issue or a file issue.
Pastebin link to choppy 4k log
Pastebin link to choppy 1080p log
The user was playing this on a laptop. I don't know the specs but knowing him it's a damned good laptop.
His internet should be decent, I think he also has a 1Gbps up/down, or at the very least close enough to that speed.
Same user also has problems playing stuff on his Roku. User has also played multiple movies in the past month and hadn't mentioned any lag on previous use, but last night apparently it was bad.
I have another user that almost never has problems playing content, they use Star Link which for sure I know is slower than the above user's internet and generally stream off of their phone.(They didn't have problems, just giving some information about other users speeds and playback device)
I've looked through the logs and I just don't know what I'm looking for. The only thing that stands out to me is the quantity of
"[hls @ '000...'] Opening 'C:\ProgramData\....' that are present for files that likely only played for a few minutes at most.
Also, a different user who streams on a Roku device also seemed to have a problem yesterday afternoon (This second user has had problem a lot of the time from what I've noticed.) On Activity, most times when they attempt to play a file it also shows them finishing watching it right after. For example, they attempted to play a file at 3:50, finished playing the file at 3:50. They attempted to play the same file again 3:51, finished playing the file 3:51. This is a regular occurrence with this specific user.
Second User Pastebin log
Another Second User Pastebin Log
I appreciate any help yall can offer. Thank you for your time and have a wonderful day!