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    Jellyfin Forum Support Troubleshooting Playback error on folders list (Photos library with home videos)

     
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    Playback error on folders list (Photos library with home videos)

    "This client isn't compatible with the media and the server isn't sending a compatible media format."
    nonobio
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    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2023 Jul
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    Country:France
    #1
    2023-07-02, 10:33 AM (This post was last modified: 2023-07-09, 06:47 AM by nonobio. Edited 4 times in total.)
    Hi,

    I'm new to Jellyfin,  but first I want to say thank you for this software, it seems to be great Smiling-face.

    I have an annoying problem:
    I have created a Photos library for my home videos and I have a Playback Error: This client isn't compatible with the media and the server isn't sending a compatible media format. when I try to Play All or Shuffle on my folder list (from web or android client, even from local web client where is installed Jellyfin).

    The issue is present event if I have only one or two video in this simple folder structure:

    G:\mainfolder\subfolder\videofile1.mp4
    ---------------------------\videofile2.mp4

    [Image: 252128697-e9ec8d8f-57e9-463d-b2aa-d4d7f1eea757.png]

    If I press the 3 dots buttons on subfolder and press Shuffle or start playback on videofiles list (inside subfolder), playback works:
    [Image: 252128794-868a1181-2db1-483d-b26e-87e1096146b4.png][Image: 252128838-6cc40056-303d-45c6-aed6-3412a13ce2af.png]

    Do you have an idea of the problem?

    Steps to reproduce the issue
    1. Put videofile1.mp4 and videodile2.mp4 into G:\mainfolder\subfolder\
    2. Add Media Library
    3. Content type: Photos
    4. Display name: homevideos
    5. Folder G:\mainfolder
    6. Ok, Ok
    7. Go to Media: homevideos
    8. Play All or Shuffle

    Jellyfin Version
    10.8.10

    Environment
    - OS: Windows 10
    - Clients: Browser, Android
    - Browser: Chrome 114.0.5735.199
    - FFmpeg Version: ?
    - Playback Method: Direct Play
    - Hardware Acceleration: none
    - GPU Model: AMD Ryzen 5 5600G with Radeon Graphics
    - Plugins: Default (AudioDB, MusicBrainz, OMDb, Studio Images, TMDb)
    - Reverse Proxy: none
    - Base URL: ?
    - Networking: ?
    - Storage: local, SMB
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    Messages In This Thread
    Playback error on folders list (Photos library with home videos) - by nonobio - 2023-07-02, 10:33 AM
    RE: Playback error on folders list - by nonobio - 2023-07-07, 06:18 AM
    RE: Playback error on folders list - by thornbill - 2023-07-08, 07:30 AM
    RE: Playback error on folders list - by nonobio - 2023-07-08, 09:45 AM
    RE: Playback error on folders list (Photos library with home videos) - by nonobio - 2023-07-10, 06:20 AM
    RE: Playback error on folders list (Photos library with home videos) - by nonobio - 2023-07-12, 06:25 AM
    RE: Playback error on folders list (Photos library with home videos) - by nonobio - 2023-07-15, 07:10 AM

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