App not responding(Samsung TV))

[Iceone]

Hello as title suggest
This video does not play on the samsung tv but it does play on windows and ios apps. I do now know what might be causing the issue. Please do ask questions if you need more info. Thank you
Video
Title: 1080p HEVC SDR
Codec: HEVC
Profile: Main
Level: 150
Resolution: 1404x1080
Aspect ratio: 4:3
Interlaced: No
Framerate: 29.97003
Bitrate: 1256 kbps
Bit depth: 8 bit
Video range: SDR
Video range type: SDR
Pixel format: yuv420p
Ref frames: 1
------------------------------------------------------------------
But this one does
Video
Title: 1080p HEVC SDR
Codec: HEVC
Profile: Main
Level: 150
Resolution: 1920x1080
Aspect ratio: 16:9
Interlaced: No
Framerate: 23.976025
Bitrate: 1237 kbps
Bit depth: 8 bit
Video range: SDR
Video range type: SDR
Pixel format: yuv420p
Ref frames: 1
Any idea what might be causing the issue? Is it the resolution??

[TheDreadPirate]

Can you share your jellyfin and ffmpeg logs with us?

[Iceone]

Can you share your jellyfin and ffmpeg logs with us?

I hope this is it.
The jellyfin log says its 21Mb is that normal?

[Iceone]

Can you share your jellyfin and ffmpeg logs with us?

Sorry but I think this is the part which corresponds to said video

[TheDreadPirate]

The server side logs look fine. 21MB is abnormally large. And a "busy" day for me results in a log about 380KB in size.

In the Jellyfin CLIENT there is a setting to send error logs to the server. Enable that and see if it generates a log. It lands in the same directory as the server log.

[Iceone]

The server side logs look fine.  21MB is abnormally large.  And a "busy" day for me results in a log about 380KB in size.

In the Jellyfin CLIENT there is a setting to send error logs to the server.  Enable that and see if it generates a log.  It lands in the same directory as the server log.

Can't seem to find that option in the client

[TheDreadPirate]

What client are you using in your TV?

[Iceone]

What client are you using in your TV?

https://github.com/jellyfin/jellyfin-tizen
This one.