can't reset password

[khan]

I tried logging into my Jellyfin account and it told me that the password is incorrect. it's my admin account. I tried forget my password and entered the pin from json file. it told me to use the same pin for login, but when i tried login with that pin it gave me this "You are not authorized to access the server at this time. Please contact your server administrator for more information"[attachment=579]

[TheDreadPirate]

You may have locked the account.

Edit /etc/jellyfin/system.xml or, if Windows. C:\ProgramData\Jellyfin\Server\config\system.xml

Switch this value from true to false.

<IsStartupWizardCompleted>true</IsStartupWizardCompleted>

Restart jellyfin. You are creating a new user account. It should override your current admin account, I don't think it will affect watch progress, etc.

[sodakjohn]

Hello, I am running TrueNAS Scale with JellyFin as an add on app within TrueNAS. I need to reset the password but I have never worked with Linux and have never installed it on my laptop. Could you break it down how I would find and edit the system.xml folder. I believe it is in a docker container inside TrueNAS.
Thanks,
John Burke

[pcm]

The method of resetting admin-user account may not be relevant to your case since your jellyfin distribution is a fork of OG-jellyfin taylored for TrueNAS.

My advise would be to first reach out to TrueNAS's support discord ... they probably have a handy guide to do this.

https://discord.com/invite/tVsPTHWTtr

Refer to this doc for more info: https://jellyfin.org/docs/general/instal...truecharts

[TheDreadPirate]

There are two methods for resetting your password. Both require file system access. I'm not familiar with TrueNAS, is there a way to open up the directory that Jellyfin writes its files to?

[Тервел Методиев]

There are two methods for resetting your password. Both require file system access. I'm not familiar with TrueNAS, is there a way to open up the directory that Jellyfin writes its files to?

Hi im running Jellyfin on my proxmox VM and now i don't remember my password how do reset it or find it ?

[TheDreadPirate]

When you reset your password it tells you the location of the file.

If you want to go the setup wizard route, /etc/jellyfin/system.xml is the file you modify to re-enable the setup wizard.

Code:

sudo systemctl stop jellyfin
nano /etc/jellyfin/system.xml

Set "IsStartupWizardComplete" to false. Save, quit.

Code:

sudo systemctl start jellyfin

[sodakjohn]

I tried logging on to Jellyfin from a different device and it took me to the initial admin setup screen and I was able to get my admin account set up.
thanks,
John

[dave009]

I've tried repeated times to reset my jellyfin password using this method of editing system.xml file, but every time I enter new password the response is that an error occurred in processing. try again later. Would there be any other options or reason why this isn't working for me?

[TheDreadPirate]

Two things must be true for this method to work.

1) You set IsStartupWizardComplete to false (and you restarted Jellyfin).
2) You are accessing Jellyfin from the same network as Jellyfin.