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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Cannot Play Medial Files-Fatal Player Error

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    Cannot Play Medial Files-Fatal Player Error

    Player Fatal Error
    TheDreadPirate
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    Posts: 15,375
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    #11
    2024-08-27, 02:10 PM
    I didn't have a chance last night to do any testing. I'll probably get back to you Wednesday evening (US EDT).
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    TheDreadPirate
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    #12
    2024-08-28, 10:08 PM (This post was last modified: 2024-08-28, 10:08 PM by TheDreadPirate.)
    I literally had to do nothing to get Jellyfin to see my test exFAT drive. It just appeared, no problem. I was able to directly play and transcode all the test videos. There are no security options anywhere for exFAT in Windows anyway, AFAICT.

    Is your Windows user an admin?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Melanie
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    Posts: 10
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    Joined: 2024 Aug
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    #13
    2024-08-29, 07:31 PM
    This is a Jellyfin issue added another exfat drive same thing the fact the drive was Brand New?

    Developers need to fix that error?
    TheDreadPirate
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    Posts: 15,375
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    Joined: 2023 Jun
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    Country:United States
    #14
    2024-08-29, 08:21 PM (This post was last modified: 2024-08-29, 08:22 PM by TheDreadPirate. Edited 2 times in total.)
    Jellyfin doesn't "read" the hard drives. Windows does. If Jellyfin can't read your files its because Windows is telling Jellyfin it isn't allow to read the files.

    Are you able to play any of the videos on these hard drives with VLC? If these new drives are empty, reformat them as NTFS.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Melanie
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    Posts: 10
    Threads: 1
    Joined: 2024 Aug
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    #15
    2024-08-30, 11:02 AM
    It played exfat drives for years no issues the drives have data on it?

    It is Jellyfin issue for sure.

    Thanks,
    Mel
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