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    Jellyfin Forum Support Troubleshooting Fatal Playback Error

     
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    Fatal Playback Error

    Error when using Hardware Transcding for Media Playback
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    Joined: 2025 Sep
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    Country:United Kingdom
    #1
    3 hours ago
    Hello,

    First I'd like to apologize if I'm asking this question in the wrong place.

    I recently got a UGreen NAS which doubles as a media server. When I have hardware transcoding turned on, any media in the .mkv format completely fails to play. I can get around this issue by turning hardware transcoding off, but that puts more load on the CPU, which I'd prefer to avoid.

    As far as I can tell, the solution for this would be to install/upgrade the version of FFMPEG that Jellyfin uses, but I have no idea how to do that on the NAS through UGOS and Docker.

    Attached is a log file created when I attempted to play some .mkv media.

    If anyone can help me out that would be much appreciated, thank you.


    Attached Files
    .txt   Jellyfin Playback Error Log.txt (Size: 10.31 KB / Downloads: 2)
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