Jellyfin Playback Error only on Browsers

[jmvbrown]

I'm getting Playback Error: playback failed to a fatal player error only on web browsers. Playing the same video on my phone using the the default jellyfin app results in transcoding using hardware acceleration. How can I fix this error

[TheDreadPirate]

Can you share your jellyfin and ffmpeg logs? And what are your hardware specs and what OS are you running?

[jmvbrown]

Jellyfin Log: https://pastebin.com/WCQMPRK0

FFMPEG Log: https://pastebin.com/uiF5211c

Jellyfin 10.9.7
Unraid 6.12.6
Intel i5 12400 on MACHINIST B660-Windwalker ITX
32 GB DDR4-3600

[Fate]

Do you have AV1 hardware encoding enabled? I don't think your iGPU supports that. Try disabling that.

[jmvbrown]

The error still occurs with AV1 disabled

[theguymadmax]

Post a screenshot of your transcode settings.

[jmvbrown]

Post a screenshot of your transcode settings.

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[theguymadmax]

If you scroll further down you need to unselect "Allow encoding in AV1 format" under "Encoding format options"

You can keep AV1 decoding enabled, you just can't encode in AV1

https://www.cpu-monkey.com/en/igpu-intel...aphics_730

[jmvbrown]

Thank you! That fixed it!