Jellyfin wont play any of my DBZ shows :(

[Scypheroth]

hey guys jellyfin wont play any of my dragon ball z series...i click a video and all i get is

Playback Error: Playback failed due to a fatal player error

What info do i need to get and where do i go to get it for you guys to find out how to dix this?

[Fate]

Jellyfin logs and transcoding logs if there are any is a good start

[Scypheroth]

OK SO here is the latest one log:
TRANSCODER LOG
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ffmpeg -analyzeduration 200M -probesize 1G -init_hw_device d3d11va=dx11:,vendor=0x1002 -init_hw_device opencl=ocl@dx11 -filter_hw_device ocl -hwaccel d3d11va -hwaccel_output_format d3d11 -noautorotate -i file:"G:\[Anime Time] Dragon Ball Z Complete Series (Season 01 to 09+Movies+Specials+OVAs) [BD] [Dual Audio] [1080p][HEVC 10bit x265][AAC][Eng Sub]\Season 04 - Garlic Jr., Future Trunks And Android Sagas\[Anime Time] Dragon Ball Z - 108.mkv" -noautoscale -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 av1_amf -quality speed -header_insertion_mode gop -rc cbr -qmin 0 -qmax 32 -b:v 6958919 -maxrate 6958919 -bufsize 13917838 -g:v:0 72 -keyint_min:v:0 72 -vf "setparams=color_primaries=bt709:color_trc=bt709:colorspace=bt709,hwmap=derive_device=opencl,scale_opencl=format=nv12,hwmap=derive_device=d3d11va:reverse=1,format=d3d11" -codec:a:0 libfdk_aac -ac 2 -ab 92705 -ar 48000 -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename "C:\ProgramData\Jellyfin\Server\cache\transcodes\3ddae5c469e8b15b1f18f3851df7fe5d-1.mp4" -start_number 0 -hls_segment_filename "C:\ProgramData\Jellyfin\Server\cache\transcodes\3ddae5c469e8b15b1f18f3851df7fe5d%d.mp4" -hls_playlist_type vod -hls_list_size 0 -y "C:\ProgramData\Jellyfin\Server\cache\transcodes\3ddae5c469e8b15b1f18f3851df7fe5d.m3u8"


ffmpeg version 6.0.1-Jellyfin Copyright © 2000-2023 the FFmpeg developers
built with gcc 13-win32 (GCC)
configuration: --prefix=/opt/ffmpeg --arch=x86_64 --target-os=mingw32 --cross-prefix=x86_64-w64-mingw32- --pkg-config=pkg-config --pkg-config-flags=--static --extra-version=Jellyfin --disable-ffplay --disable-debug --disable-doc --disable-sdl2 --disable-ptx-compression --disable-w32threads --enable-pthreads --enable-shared --enable-lto --enable-gpl --enable-version3 --enable-schannel --enable-iconv --enable-libxml2 --enable-zlib --enable-lzma --enable-gmp --enable-chromaprint --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libass --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libwebp --enable-libvpx --enable-libzimg --enable-libx264 --enable-libx265 --enable-libsvtav1 --enable-libdav1d --enable-libfdk-aac --enable-opencl --enable-dxva2 --enable-d3d11va --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil 58. 2.100 / 58. 2.100
libavcodec 60. 3.100 / 60. 3.100
libavformat 60. 3.100 / 60. 3.100
libavdevice 60. 1.100 / 60. 1.100
libavfilter 9. 3.100 / 9. 3.100
libswscale 7. 1.100 / 7. 1.100
libswresample 4. 10.100 / 4. 10.100
libpostproc 57. 1.100 / 57. 1.100
[AVHWDeviceContext @ 0000028e306acf40] Using device 1002:67df (Radeon ™ RX 480 Series).
Input #0, matroska,webm, from 'file:G:\[Anime Time] Dragon Ball Z Complete Series (Season 01 to 09+Movies+Specials+OVAs) [BD] [Dual Audio] [1080p][HEVC 10bit x265][AAC][Eng Sub]\Season 04 - Garlic Jr., Future Trunks And Android Sagas\[Anime Time] Dragon Ball Z - 108.mkv':
Metadata:
encoder : libebml v1.4.2 + libmatroska v1.6.4
creation_time : 2023-04-15T04:28:21.000000Z
Duration: 00:24:13.23, start: 0.000000, bitrate: 6958 kb/s
Chapters:
Chapter #0:0: start 0.000000, end 110.110000
Metadata:
title : Chapter 1
Chapter #0:1: start 110.110000, end 694.194000
Metadata:
title : Chapter 2
Chapter #0:2: start 694.194000, end 1354.353000
Metadata:
title : Chapter 3
Chapter #0:3: start 1354.353000, end 1453.160000
Metadata:
title : Chapter 4
Stream #0:0: Video: hevc (Main 10), yuv420p10le(tv, bt709), 1440x1080, SAR 1:1 DAR 4:3, 23.98 fps, 23.98 tbr, 1k tbn (default)
Metadata:
BPS : 6505605
DURATION : 00:24:13.202000000
NUMBER_OF_FRAMES: 34842
NUMBER_OF_BYTES : 1181744852
_STATISTICS_WRITING_APP: mkvmerge v70.0.0 ('Caught A Lite Sneeze') 64-bit
_STATISTICS_WRITING_DATE_UTC: 2023-04-15 04:28:21
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:1(eng): Audio: aac (LC), 48000 Hz, stereo, fltp (default)
Metadata:
title : American Soundtrack
BPS : 92705
DURATION : 00:24:13.205000000
NUMBER_OF_FRAMES: 68119
NUMBER_OF_BYTES : 16839980
_STATISTICS_WRITING_APP: mkvmerge v70.0.0 ('Caught A Lite Sneeze') 64-bit
_STATISTICS_WRITING_DATE_UTC: 2023-04-15 04:28:21
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:2(eng): Audio: aac (LC), 48000 Hz, 5.1, fltp
Metadata:
title : Original Soundtrack
BPS : 243137
DURATION : 00:24:13.205000000
NUMBER_OF_FRAMES: 68119
NUMBER_OF_BYTES : 44166036
_STATISTICS_WRITING_APP: mkvmerge v70.0.0 ('Caught A Lite Sneeze') 64-bit
_STATISTICS_WRITING_DATE_UTC: 2023-04-15 04:28:21
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:3(jpn): Audio: ac3, 48000 Hz, mono, fltp, 96 kb/s
Metadata:
title : Japanese
BPS : 96000
DURATION : 00:24:13.152000000
NUMBER_OF_FRAMES: 45411
NUMBER_OF_BYTES : 17437824
_STATISTICS_WRITING_APP: mkvmerge v70.0.0 ('Caught A Lite Sneeze') 64-bit
_STATISTICS_WRITING_DATE_UTC: 2023-04-15 04:28:21
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:4(eng): Subtitle: hdmv_pgs_subtitle, 1920x1080
Metadata:
title : English (PGS)
BPS : 32496
DURATION : 00:23:48.802000000
NUMBER_OF_FRAMES: 510
NUMBER_OF_BYTES : 5803805
_STATISTICS_WRITING_APP: mkvmerge v70.0.0 ('Caught A Lite Sneeze') 64-bit
_STATISTICS_WRITING_DATE_UTC: 2023-04-15 04:28:21
_STATISTICS_TAGS: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream #0:5: Attachment: ttf
Metadata:
filename : Caballar (s).ttf
mimetype : application/x-truetype-font
Stream #0:6: Attachment: otf
Metadata:
filename : FAXFONT STANDARD REGULAR.otf
mimetype : application/vnd.ms-opentype
Stream #0:7: Attachment: otf
Metadata:
filename : Faxfont Tone Regular (tc).otf
mimetype : application/vnd.ms-opentype
Stream #0:8: Attachment: ttf
Metadata:
filename : Funimitation (df-pv).ttf
mimetype : application/x-truetype-font
Stream #0:9: Attachment: ttf
Metadata:
filename : FunimitationBoldItalic(df-pv).ttf
mimetype : application/x-truetype-font
Stream #0:10: Attachment: ttf
Metadata:
filename : hand.ttf
mimetype : application/x-truetype-font
Stream #0:11: Attachment: ttf
Metadata:
filename : JosephsBrush Italic (! sq).ttf
mimetype : application/x-truetype-font
Stream #0:12: Attachment: ttf
Metadata:
filename : JosephsBrush Regular (! sq).ttf
mimetype : application/x-truetype-font
Stream #0:13: Attachment: ttf
Metadata:
filename : Oravetica Normal (! sq-sq).ttf
mimetype : application/x-truetype-font
Stream #0:14: Attachment: ttf
Metadata:
filename : Tomorrow Comes Today (! sq-rd).ttf
mimetype : application/x-truetype-font
Stream #0:15: Attachment: ttf
Metadata:
filename : Wolf Sans Regular (!rd-rd).ttf
mimetype : application/x-truetype-font
Stream #0:16: Attachment: ttf
Metadata:
filename : z5x5dots.ttf
mimetype : application/x-truetype-font
Stream #0:17: Attachment: ttf
Metadata:
filename : zai_ItalicHandCalligraphy.otf
mimetype : application/x-truetype-font
Stream #0:18: Attachment: otf
Metadata:
filename : FAXFONT STANDARD REGULAR.OTF
mimetype : application/vnd.ms-opentype
Stream mapping:
Stream #0:0 -> #0:0 (hevc (native) -> av1 (av1_amf))
Stream #0:1 -> #0:1 (aac (native) -> aac (libfdk_aac))
Press [q] to stop, [?] for help
[av1_amf @ 0000028e3c1fe100] CreateComponent(AMFVideoEncoderHW_AV1) failed with error 11

---

Here is my jellyfin log its too big to fit in as text:

[Scypheroth]

Here is my jellyfin log file was too long to copy paste so had to upload it


  log_20241028.zip (Size: 22.18 KB / Downloads: 5)

[TheDreadPirate]

What GPU do you have? And what version of Windows and what AMD driver version is installed?

[Scypheroth]

Radeon RX480
Windows 10 Pro

---

also it plays other anime just fine has issues with DBZ tho only

[theguymadmax]

You need to disable AV1 encoding.

Dashboard->Playback->Transcoding: Under encoding format unselect "Allow encoding in AV1 format"

You can post a screenshot of your playback setting if you'd like us to double check it for you.