Media Identification Not Working

[reilandeubank]

I noticed recently after I tried to add Pacific Rim to my Jellyfin Server, my server wouldn't grab the metadata for it in any capacity. I even got Radarr to produce .nfo files to help jellyfin come up with some sort of metadata, but nothing would come up either way. If I run an 'identify' search on the movie with IMDb, TMDB, or the movie name, it sits and spins for 10+ minutes before returning nothing. I tried running a full library scan, and it seems to be going very slowly, so after checking the logs, I was seeing a lot of 'slow response' or 'response timeout' from various services. I saw could not connect to TMDB, and slow responses from opensubtitles. I will attach the log file below.

I did find a reddit thread with a similar issue, but it did not seem to get resolved. 

As I've seen proposals around this problem before, I'll get out of the way that this server is not running a VPN, however I do have remote access set up through Nginx Proxy Manager. My server is running on a VM instance of Ubuntu Server 22.04. I can ssh into the server perfectly fine and do not see anything abnormal when looking at system activity with htop. Also, I have not (that I know of) changed any of the network settings regarding the server.

I'll be checking back on the thread regularly so I can answer any questions you may have.

   

  Log.txt.zip (Size: 143.59 KB / Downloads: 64)

[tmsrxzar]

while in ssh on the server; what is the output of "ping -c 4 api.themoviedb.org"

log supports network issue not jellyfin issue

[reilandeubank]

while in ssh on the server; what is the output of "ping -c 4 api.themoviedb.org"

log supports network issue not jellyfin issue

I figured it was a network issue, but wasn't sure what to think because "curl https://www.themoviedb.org" returned correct.

But the command you gave is showing an issue:

Code:

ping -c 4 api.themoviedb.org
PING api.themoviedb.org(2600:9000:201e:ee00:c:174a:c400:93a1 (2600:9000:201e:ee00:c:174a:c400:93a1)) 56 data bytes

--- api.themoviedb.org ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 3067ms

[tmsrxzar]

indeed

also, that ip it resolved to is not the same as my pc resolved it to
so i looked it up and i dont find it there either https://www.nslookup.io/domains/api.them...ns-records

try ping one of the ip addresses from there, it "could be" simply a dns server that is out of date

[reilandeubank]

indeed

also, that ip it resolved to is not the same as my pc resolved it to
so i looked it up and i dont find it there either https://www.nslookup.io/domains/api.them...ns-records

try ping one of the ip addresses from there, it "could be" simply a dns server that is out of date

That being a DNS issue does make sense, as I ran the same command on a completely separate ubuntu machine that I have, and got the same issue. I guess I am glad to pin it down to outdated DNS, but its kind of annoying as my ISP is Xfinity and as I do not have my own router, I cannot do anything to change DNS records/settings. For a sanity check, I did a DNS lookup for comcast's DNS and got the same incorrect IP: https://www.ip-lookup.org/dns-lookup/api.themoviedb.org

[tmsrxzar]

indeed

also, that ip it resolved to is not the same as my pc resolved it to
so i looked it up and i dont find it there either https://www.nslookup.io/domains/api.them...ns-records

try ping one of the ip addresses from there, it "could be" simply a dns server that is out of date

That being a DNS issue does make sense, as I ran the same command on a completely separate ubuntu machine that I have, and got the same issue. I guess I am glad to pin it down to outdated DNS, but its kind of annoying as my ISP is Xfinity and as I do not have my own router, I cannot do anything to change DNS records/settings. For a sanity check, I did a DNS lookup for comcast's DNS and got the same incorrect IP: https://www.ip-lookup.org/dns-lookup/api.themoviedb.org

sure you can

https://www.ionos.com/digitalguide/serve...on-ubuntu/

https://www.hellotech.com/guide/for/how-...indows-mac

just because they serve dns servers via dhcp doesn't mean your pc has to use them

i use google's myself, 8.8.8.8, 8.8.4.4
https://developers.google.com/speed/public-dns

you can also use 1.1.1.1
https://1.1.1.1/dns

there are more "public" dns servers available

[reilandeubank]

indeed

also, that ip it resolved to is not the same as my pc resolved it to
so i looked it up and i dont find it there either https://www.nslookup.io/domains/api.them...ns-records

try ping one of the ip addresses from there, it "could be" simply a dns server that is out of date

That being a DNS issue does make sense, as I ran the same command on a completely separate ubuntu machine that I have, and got the same issue. I guess I am glad to pin it down to outdated DNS, but its kind of annoying as my ISP is Xfinity and as I do not have my own router, I cannot do anything to change DNS records/settings. For a sanity check, I did a DNS lookup for comcast's DNS and got the same incorrect IP: https://www.ip-lookup.org/dns-lookup/api.themoviedb.org

sure you can

https://www.ionos.com/digitalguide/serve...on-ubuntu/

https://www.hellotech.com/guide/for/how-...indows-mac

just because they serve dns servers via dhcp doesn't mean your pc has to use them

i use google's myself, 8.8.8.8, 8.8.4.4
https://developers.google.com/speed/public-dns

you can also use 1.1.1.1
https://1.1.1.1/dns

there are more "public" dns servers available

Alright I did try the first link you had sent as its a linux machine, but there was no change. I've run into this issue before while trying to set up PiHole, apparently Xfinity routers will go as far as to intercept DNS requests to make sure you are using their DNS, so PiHole and choosing your DNS on-device doesn't seem to make a difference

[tmsrxzar]

well that's dumb, glad i don't have your service then

at least add the ip to your hosts file to get things working, you will have to remember to take it out again and it's more of a dirty hack but it should get you back up for now

[TheDreadPirate]

indeed

also, that ip it resolved to is not the same as my pc resolved it to
so i looked it up and i dont find it there either https://www.nslookup.io/domains/api.them...ns-records

try ping one of the ip addresses from there, it "could be" simply a dns server that is out of date

That being a DNS issue does make sense, as I ran the same command on a completely separate ubuntu machine that I have, and got the same issue. I guess I am glad to pin it down to outdated DNS, but its kind of annoying as my ISP is Xfinity and as I do not have my own router, I cannot do anything to change DNS records/settings. For a sanity check, I did a DNS lookup for comcast's DNS and got the same incorrect IP: https://www.ip-lookup.org/dns-lookup/api.themoviedb.org

sure you can

https://www.ionos.com/digitalguide/serve...on-ubuntu/

https://www.hellotech.com/guide/for/how-...indows-mac

just because they serve dns servers via dhcp doesn't mean your pc has to use them

i use google's myself, 8.8.8.8, 8.8.4.4
https://developers.google.com/speed/public-dns

you can also use 1.1.1.1
https://1.1.1.1/dns

there are more "public" dns servers available

Alright I did try the first link you had sent as its a linux machine, but there was no change. I've run into this issue before while trying to set up PiHole, apparently Xfinity routers will go as far as to intercept DNS requests to make sure you are using their DNS, so PiHole and choosing your DNS on-device doesn't seem to make a difference

Are Xfinity routers required for cable TV?  I have Xfinity, but no TV.  Been using my own modem router with FreshTomato. If you don't have cable TV, ditch their equipment for your own? I've easily recouped the upfront equipment cost, and then some, over the years.

[reilandeubank]

well that's dumb, glad i don't have your service then

at least add the ip to your hosts file to get things working, you will have to remember to take it out again and it's more of a dirty hack but it should get you back up for now

I appreciate your help anyways. Can you point me in the right direction for adding the ip to my hosts file?