Moving from Plex, but I can't install the Jellyfin app on my Roku?

[TERRAOperative]

I'm currently moving from Plex to Jellyfin. I have successfully installed Jellyfin on my Synology NAS, and now am trying to install the Jellyfin client on my Roku Ultra, but I can't find the client in the app menu on the Roku.
If I go to the Roku website, the button to add the app is greyed out.

Is there any way I can get the Jellyfin client installed on my Roku? The Plex client was simple to install, but I don't want to go back to Plex if I can avoid it.


Thanks!

[jimmyjammy]

Have you tried using the "Roku Channel Store" link from this page: https://github.com/jellyfin/jellyfin-roku

[TERRAOperative]

I did try that, but the button on the Roku Channel Store is greyed out.

[1hitsong]

What OS version is installed on your Roku device?

[TERRAOperative]

Here's the details of my Roku:

Model: 4660W - Roku Ultra
Software Version: 14.6.4
Build: 9914


I just tried changing the time zone to USA central time and removing then adding the Roku to my account, but it didn't help.

It seems all apps and channels on the Roku website are greyed out... But I can install a bunch (including Plex) from the menu in the Roku itself, except Jellyfin isn't there.

[1hitsong]

I too use a Roku Ultra in one of my rooms and don't have this issue.

In an incogneto tab, can you go to this URL and take a screenshot and post it back here. https://channelstore.roku.com/details/4d...3/jellyfin

Does the Jellyfin Legacy app show up for you at all?

[kandykarter]

Where are you actually physically located? Roku seems to disable installation of apps if you're in an "unsupported location", and changing time zone settings likely wouldn't get around that.

[TERRAOperative]

Apologies for the delay in reply, I am currently traveling.

I have attached a screenshot of what I see if I use the link in an incognito window in Firefox, it is the same if I use a normal window.


I am located in Japan, but I am able to install many apps from the menu system in the Roku itself including Plex, as mentioned earlier.
Maybe there's a setting that has to be made by the Jellyfin devs when uploading their app to allow worldwide installation? I'm sure if Plex can do it, Jellyfin should be able to as well? Unless the process is too complex?


In any case, it appears that I am region locked out of this supposedly 'open-source' option, so I'll probably just forget Jellyfin and go back to what 'just works' and reinstall Plex.

[1hitsong]

>Maybe there's a setting that has to be made by the Jellyfin devs when uploading their app to allow worldwide installation?

There is a setting for this, but we have it wide open world-wide. We are doing no region blocking.

[kandykarter]

This is a Roku issue, unfortunately. Roku is only supported in the following regions:

United States
Canada
France
United Kingdom
Germany
Argentina
Brazil
Chile
Colombia
Costa Rica
El Salvador
Guatemala
Honduras
Mexico
Nicaragua
Panama
Peru

Frankly it's weird that your Plex app even works.