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    Jellyfin Forum Support Troubleshooting SOLVED: Paused stream/Open but unused App will not connect: Jellyfin Mobile - iPadOS:

     
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    SOLVED: Paused stream/Open but unused App will not connect: Jellyfin Mobile - iPadOS:

    Troubleshooting Assistance Please
    JCube
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    Posts: 5
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    Joined: 2023 Jul
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    #1
    2024-06-29, 12:40 AM
    Good day, 
    I have a Jellyfin 10.9.7 instance running in a Docker container. My family accesses it pretty constantly all day from various clients, including various models of Roku as well as a few iPads (running Jellyfin Mobile).
    Two of these iPads are 9th generation running iPadOS 17.5.1. 
    Jellyfin Mobile is 1.5.0 (5.5.0.0), Expo Version: 43.0.0

    The issue: If the iPad has Jellyfin Mobile launched and they set it down to go do something else, when they come back - it does not connect to the Jellyfin server. The only way to fix it (so far) is to restart the iPad.
    My other clients (Roku, WebOS, browser) do not have any issues.

    Been using Jellyfin for several years now with no issue, so troubleshooting it is not something I'm super familiar with. That said, I am an IT professional so I have been looking at logs (most of which mean very little to me). I'd welcome any input or ideas.
    I also did search the forum here (and Reddit) for anyone else having similar issues, and didn't see anything.

    Thanks in advance!
    JCube
    OS: Proxmox VE 8.2.2 x86_64
    Kernel: 6.8.4-3-pve
    Docker Image: lscr.io/linuxserver/jellyfin:latest
    CPU: AMD Ryzen 5 5600G with Radeon Graphics (12) @ 4.464GHz
    Memory: 26926MiB / 63687MiB
    Go to solution
    theguymadmax
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    #2
    2024-06-29, 12:49 AM
    Have you tried Swiftfin?
    TheDreadPirate
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    Posts: 15,375
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    #3
    2024-06-29, 12:52 AM (This post was last modified: 2024-06-29, 12:52 AM by TheDreadPirate.)
    Can you give Swiftfin a try?

    https://github.com/jellyfin/Swiftfin

    Edit: Ninja'd
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    JCube
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    Posts: 5
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    #4
    2024-06-29, 12:56 AM
    Thanks for the replies!
    I have tried the latest version of Swiftfin with similar behavior.
    OS: Proxmox VE 8.2.2 x86_64
    Kernel: 6.8.4-3-pve
    Docker Image: lscr.io/linuxserver/jellyfin:latest
    CPU: AMD Ryzen 5 5600G with Radeon Graphics (12) @ 4.464GHz
    Memory: 26926MiB / 63687MiB
    theguymadmax
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    #5
    2024-06-29, 01:16 AM (This post was last modified: 2024-06-29, 01:17 AM by theguymadmax.)
    Is it possible that the Wifi is getting disconnected when the iPad goes to sleep and it's not reconnecting until it restarts? Is it only Jellyfin that's not working? Also have you tried to connect directly from safari?
    JCube
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    Posts: 5
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    #6
    2024-06-29, 01:19 AM
    It isn't impossible. I will check that shortly. Thanks for the idea.
    OS: Proxmox VE 8.2.2 x86_64
    Kernel: 6.8.4-3-pve
    Docker Image: lscr.io/linuxserver/jellyfin:latest
    CPU: AMD Ryzen 5 5600G with Radeon Graphics (12) @ 4.464GHz
    Memory: 26926MiB / 63687MiB
    JCube
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    Junior Member

    Posts: 5
    Threads: 1
    Joined: 2023 Jul
    Reputation: 0
    Country:United States
    #7
    2024-06-29, 03:38 PM
    I did some more testing and annoyingly/fantastically - the problem seems to be no longer occurring.
    As I cannot reproduce, I won't waste anymore of your time.
    I appreciate the engagement!
    OS: Proxmox VE 8.2.2 x86_64
    Kernel: 6.8.4-3-pve
    Docker Image: lscr.io/linuxserver/jellyfin:latest
    CPU: AMD Ryzen 5 5600G with Radeon Graphics (12) @ 4.464GHz
    Memory: 26926MiB / 63687MiB
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