Player Error on movies that previously run flawless

[grobalt]

Hi,

a friend of mine and me are using shield pro as player with Jellyfin for about 1.5 years. Our whole movie collection was working well .. since a few days - or weeks - some movies cause a player error. Nothing changed. Jellyfin on NAS is Unraid .. tried 7.0.1 , 7.0.0 and 6.9.15 - unraid does not seem to be the issue, nothing changed.

On the shield the error was before upgrading to 9.2 and after, nothing changed here.

Here is the ffmpeg log
https://pastebin.com/F6wKStAF

tried 3 shields, 2 unraid servers ... so it is not a single device related issue

deactivating transcoding did not help

any idea ?

[grobalt]

i downgraded to 10.10.0 - no change .. below is not possible on server side as nvidia shield app requires minimum version 10.10. on server side

[TheDreadPirate]

Are all the movies you are having issues with Dolby Vision Profile 7.6?

[grobalt]

as said, all played well before .. John Wick for example is used every few weeks to test and adjust base therefore we know that clip was playing flawless multiple times in the past without any modification. but i can check

all 4 john wick are Dolby Vision, Version 1.0, Profile 7.6 ... one is playing, 3 are not

[grobalt]

Firetv Jellyfin test: JW 1+3 playing, JW 2+4 not. Jellyfin runs on FireTV Stick with FULL HD TV. Addings Logs

Example JW3:

Code:

General 
Unique ID : 298806779074859491812484622630802605745 (0xE0CC17A3A27B7C8C8317FAF3082AC6B1)
Complete name : Y:\J\John Wick - Kapitel 3 (2019) 2160p\John Wick - Kapitel 3 (2019) 2160p AC3.mkv
Format : Matroska
Format version : Version 2
File size : 60.0 GiB
Duration : 2 h 12 min
Overall bit rate mode : Variable
Overall bit rate : 65.0 Mb/s
Frame rate : 23.976 FPS
Movie name : John Wick 3
Encoded date : 2022-02-16 13:31:30 UTC
Writing application : MakeMKV v1.16.5 win(x64-release)
Writing library : libmakemkv v1.16.5 (1.3.10/1.5.2) win(x64-release)

Video 
ID : 1
ID in the original source medium : 4113 (0x1011)
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : Dolby Vision, Version 1.0, Profile 7.6, dvhe.07.06, BL+EL+RPU, no metadata compression, Blu-ray compatible / SMPTE ST 2086, Version HDR10, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 11 min
Bit rate : 56.3 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.283
Stream size : 51.7 GiB (86%)
Language : English
Default : No
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2
Original source medium : Blu-ray

Audio #1 
ID : 2
ID in the original source medium : 4352 (0x1100)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 2 h 11 min
Bit rate mode : Constant
Bit rate : 224 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 211 MiB (0%)
Title : Stereo
Language : German
Service kind : Complete Main
Default : Yes
Forced : No
Original source medium : Blu-ray
Dialog Normalization : -31 dB
dialnorm_Average : -31 dB
dialnorm_Minimum : -31 dB
dialnorm_Maximum : -31 dB

Audio #2 
ID : 3
ID in the original source medium : 4353 (0x1101)
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos
Codec ID : A_TRUEHD
Duration : 2 h 12 min
Bit rate mode : Variable
Bit rate : 4 248 kb/s
Maximum bit rate : 7 314 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Bit depth : 24 bits
Compression mode : Lossless
Stream size : 3.92 GiB (7%)
Title : Surround 7.1
Language : German
Default : No
Forced : No
Original source medium : Blu-ray
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE

Audio #3 
ID : 4
ID in the original source medium : 4354 (0x1102)
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos
Codec ID : A_TRUEHD
Duration : 2 h 11 min
Bit rate mode : Variable
Bit rate : 4 419 kb/s
Maximum bit rate : 7 548 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Bit depth : 24 bits
Compression mode : Lossless
Stream size : 4.06 GiB (7%)
Title : Surround 7.1
Language : English
Default : No
Forced : No
Original source medium : Blu-ray
Number of dynamic objects : 15
Bed channel count : 1 channel
Bed channel configuration : LFE

Text #1 
ID : 7
ID in the original source medium : 4768 (0x12A0)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 10 min
Bit rate : 17.7 kb/s
Frame rate : 0.213 FPS
Count of elements : 1662
Stream size : 16.5 MiB (0%)
Language : German
Default : No
Forced : No
Original source medium : Blu-ray

Text #2 
ID : 8
ID in the original source medium : 4769 (0x12A1)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 1 h 17 min
Bit rate : 61 b/s
Frame rate : 0.001 FPS
Count of elements : 4
Stream size : 34.6 KiB (0%)
Language : German
Default : No
Forced : No
Original source medium : Blu-ray

Text #3 
ID : 10
ID in the original source medium : 4770 (0x12A2)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 1 h 34 min
Bit rate : 669 b/s
Frame rate : 0.013 FPS
Count of elements : 74
Stream size : 465 KiB (0%)
Language : English
Default : No
Forced : No
Original source medium : Blu-ray

Menu 
00:00:00.000 : en:Chapter 01
00:09:10.007 : en:Chapter 02
00:14:30.327 : en:Chapter 03
00:23:03.673 : en:Chapter 04
00:31:49.073 : en:Chapter 05
00:38:14.458 : en:Chapter 06
00:48:06.174 : en:Chapter 07
00:57:31.823 : en:Chapter 08
01:03:19.420 : en:Chapter 09
01:14:51.111 : en:Chapter 10
01:20:59.437 : en:Chapter 11
01:29:11.888 : en:Chapter 12
01:34:15.191 : en:Chapter 13
01:41:54.942 : en:Chapter 14
01:54:07.382 : en:Chapter 15
02:00:14.498 : en:Chapter 16

JW4:

Code:

General 
Unique ID : 149869922854549987048115619224682962816 (0x70BFE5B02295A90584D5BE57EB0F1F80)
Complete name : Y:\J\John Wick - Kapitel 4 (2023) 2160p\John Wick - Kapitel 4 (2023) 2160p TrueHD Atmos.mkv
Format : Matroska
Format version : Version 4
File size : 75.9 GiB
Duration : 2 h 50 min
Overall bit rate mode : Variable
Overall bit rate : 63.8 Mb/s
Frame rate : 23.976 FPS
Encoded date : 2023-09-19 04:21:37 UTC
Writing application : mkvmerge v79.0 ('Funeral Pyres') 64-bit
Writing library : libebml v1.4.4 + libmatroska v1.7.1

Video 
ID : 1
ID in the original source medium : 4113 (0x1011)
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : Dolby Vision, Version 1.0, Profile 7.6, dvhe.07.06, BL+EL+RPU, no metadata compression, Blu-ray compatible / SMPTE ST 2086, Version HDR10, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 50 min
Bit rate : 55.7 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.280
Stream size : 66.3 GiB (87%)
Default : Yes
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0001 cd/m2, max: 1000 cd/m2
Maximum Content Light Level : 1198 cd/m2
Maximum Frame-Average Light Level : 634 cd/m2
Original source medium : Blu-ray

Audio #1 
ID : 2
ID in the original source medium : 4353 (0x1101)
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos
Codec ID : A_TRUEHD
Duration : 2 h 50 min
Bit rate mode : Variable
Bit rate : 3 330 kb/s
Maximum bit rate : 6 126 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Bit depth : 24 bits
Compression mode : Lossless
Stream size : 3.96 GiB (5%)
Title : Deutsch TrueHD Atmos 7.1 (UHD Blu-ray)
Language : German
Default : No
Forced : No
Original source medium : Blu-ray
Number of dynamic objects : 13
Bed channel count : 1 channel
Bed channel configuration : LFE

Audio #2 
ID : 3
ID in the original source medium : 4353 (0x1101)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 2 h 50 min
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 780 MiB (1%)
Title : Deutsch Dolby Digital 5.1 (UHD Blu-ray)
Language : German
Service kind : Complete Main
Default : No
Forced : No
Original source medium : Blu-ray
Dialog Normalization : -25 dB
compr : -0.28 dB
cmixlev : -3.0 dB
surmixlev : -3 dB
dmixmod : Lo/Ro
ltrtcmixlev : -3.0 dB
ltrtsurmixlev : -3.0 dB
lorocmixlev : -3.0 dB
lorosurmixlev : -3.0 dB
dialnorm_Average : -25 dB
dialnorm_Minimum : -25 dB
dialnorm_Maximum : -25 dB

Audio #3 
ID : 4
ID in the original source medium : 4354 (0x1102)
Format : MLP FBA 16-ch
Format/Info : Meridian Lossless Packing FBA with 16-channel presentation
Commercial name : Dolby TrueHD with Dolby Atmos
Codec ID : A_TRUEHD
Duration : 2 h 50 min
Bit rate mode : Variable
Bit rate : 3 253 kb/s
Maximum bit rate : 5 883 kb/s
Channel(s) : 8 channels
Channel layout : L R C LFE Ls Rs Lb Rb
Sampling rate : 48.0 kHz
Frame rate : 1 200.000 FPS (40 SPF)
Bit depth : 24 bits
Compression mode : Lossless
Stream size : 3.87 GiB (5%)
Title : English TrueHD Atmos 7.1 (UHD Blu-ray)
Language : English
Default : No
Forced : No
Original source medium : Blu-ray
Number of dynamic objects : 13
Bed channel count : 1 channel
Bed channel configuration : LFE

Audio #4 
ID : 5
ID in the original source medium : 4354 (0x1102)
Format : AC-3
Format/Info : Audio Coding 3
Commercial name : Dolby Digital
Codec ID : A_AC3
Duration : 2 h 50 min
Bit rate mode : Constant
Bit rate : 640 kb/s
Channel(s) : 6 channels
Channel layout : L R C LFE Ls Rs
Sampling rate : 48.0 kHz
Frame rate : 31.250 FPS (1536 SPF)
Compression mode : Lossy
Stream size : 780 MiB (1%)
Title : English Dolby Digital 5.1 (UHD Blu-ray)
Language : English
Service kind : Complete Main
Default : No
Forced : No
Original source medium : Blu-ray
Dialog Normalization : -25 dB
compr : -0.28 dB
cmixlev : -3.0 dB
surmixlev : -3 dB
dmixmod : Lo/Ro
ltrtcmixlev : -3.0 dB
ltrtsurmixlev : -3.0 dB
lorocmixlev : -3.0 dB
lorosurmixlev : -3.0 dB
dialnorm_Average : -25 dB
dialnorm_Minimum : -25 dB
dialnorm_Maximum : -25 dB

Text #1 
ID : 6
ID in the original source medium : 4770 (0x12A2)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 18 min
Bit rate : 200 b/s
Frame rate : 0.002 FPS
Count of elements : 20
Stream size : 203 KiB (0%)
Title : Deutsch Forced (PGS)
Language : German
Default : No
Forced : Yes
Original source medium : Blu-ray

Text #2 
ID : 7
Format : VobSub
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 2 h 18 min
Bit rate : 49 b/s
Frame rate : 0.001 FPS
Count of elements : 10
Stream size : 50.3 KiB (0%)
Title : Deutsch Forced (VobSub)
Language : German
Default : No
Forced : Yes

Text #3 
ID : 8
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 2 h 18 min
Bit rate : 0 b/s
Frame rate : 0.001 FPS
Count of elements : 10
Stream size : 307 Bytes (0%)
Title : Deutsch Forced (SRT)
Language : German
Default : No
Forced : Yes

Text #4 
ID : 9
ID in the original source medium : 4771 (0x12A3)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 25 min
Bit rate : 714 b/s
Frame rate : 0.015 FPS
Count of elements : 130
Stream size : 761 KiB (0%)
Title : English Forced (PGS)
Language : English
Default : No
Forced : Yes
Original source medium : Blu-ray

Text #5 
ID : 10
Format : VobSub
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 2 h 25 min
Bit rate : 169 b/s
Frame rate : 0.007 FPS
Count of elements : 65
Stream size : 180 KiB (0%)
Title : English Forced (VobSub)
Language : English
Default : No
Forced : Yes

Text #6 
ID : 11
Format : UTF-8
Codec ID : S_TEXT/UTF8
Codec ID/Info : UTF-8 Plain Text
Duration : 2 h 25 min
Bit rate : 1 b/s
Frame rate : 0.007 FPS
Count of elements : 65
Stream size : 1.45 KiB (0%)
Title : English Forced (SRT)
Language : English
Default : No
Forced : Yes

Text #7 
ID : 12
ID in the original source medium : 4768 (0x12A0)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 48 min
Bit rate : 15.4 kb/s
Frame rate : 0.241 FPS
Count of elements : 2434
Stream size : 18.6 MiB (0%)
Title : Deutsch SDH (PGS)
Language : German
Default : No
Forced : No
Original source medium : Blu-ray

Text #8 
ID : 13
Format : VobSub
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 2 h 48 min
Bit rate : 3 694 b/s
Frame rate : 0.120 FPS
Count of elements : 1217
Stream size : 4.46 MiB (0%)
Title : Deutsch SDH (VobSub)
Language : German
Default : No
Forced : No

Text #9 
ID : 14
ID in the original source medium : 4769 (0x12A1)
Format : PGS
Codec ID : S_HDMV/PGS
Codec ID/Info : Picture based subtitle format used on BDs/HD-DVDs
Duration : 2 h 47 min
Bit rate : 12.0 kb/s
Frame rate : 0.199 FPS
Count of elements : 1998
Stream size : 14.4 MiB (0%)
Title : Deutsch (PGS)
Language : German
Default : No
Forced : No
Original source medium : Blu-ray

Text #10 
ID : 15
Format : VobSub
Codec ID : S_VOBSUB
Codec ID/Info : Picture based subtitle format used on DVDs
Duration : 2 h 47 min
Bit rate : 2 860 b/s
Frame rate : 0.099 FPS
Count of elements : 999
Stream size : 3.43 MiB (0%)
Title : Deutsch (VobSub)
Language : German
Default : No
Forced : No

Menu 
00:00:00.000 : en:Chapter 01
00:14:08.639 : en:Chapter 02
00:24:01.523 : en:Chapter 03
00:38:55.750 : en:Chapter 04
00:48:06.842 : en:Chapter 05
00:59:10.505 : en:Chapter 06
01:07:04.895 : en:Chapter 07
01:13:44.837 : en:Chapter 08
01:29:24.567 : en:Chapter 09
01:42:41.613 : en:Chapter 10
01:53:35.099 : en:Chapter 11
02:04:54.528 : en:Chapter 12
02:12:55.384 : en:Chapter 13
02:23:01.614 : en:Chapter 14
02:37:42.578 : en:Chapter 15

[TheDreadPirate]

What is the audio output setting set to in the Jellyfin Android TV app?

https://github.com/jellyfin/jellyfin-and...2614403331

[grobalt]

no difference of direct and downmix to stereo .. standard is direct as AVR are behind the players

[theguymadmax]

In my experience, DTS HD playback on Android TV can be quite finicky and often leads to various issues. A workaround is to navigate to the preferences, open developer options, and enable the "Prefer FFmpeg for audio playback" setting.

[grobalt]

Small Update
Shield and Firetv .. at home and at a friend (other devices, not mine)... same movies, same issues.
His daughter has an apple tv with jellyfin .. flawless playback of all
i launched Kodi on my shield .. flawless playback.

I checked the files with OrcasMKVFix and nothing changed.

So we have a Android Jellyfin that is not working.