Shows not showing, Movies and Music are fine

[cbov]

I have Jellyfin up and running and the movies and music folder data is showing fine. However, any Show folder states "This CollectionFolder contains no items". I've tried making sure the Shows folder has the same permissions as the /movies and /music. I've tried putting shows into the movies folder and have that be the source for the Shows section, and I've tried making a subfolder within /movies called /shows and that hasn't worked either. I've also tried ensuring that the folder system is set up like as described in https://jellyfin.org/docs/general/server/media/shows


I'm running a Ugreen NAS. Have tried running chown and chmod commands but not sure if I'm doing them right. Regardless, no shows are appearing anywhere unless they are improperly named and thrown into the /movies folder then the system picks them up as a movie not in the database. Not sure what else to try at this point- I appreciate any help!

[TheDreadPirate]

Can you provide examples of how you are organizing and naming your files and folders? Preferably full paths and also mention which folder is the library "root".

[cbov]

Sure, thanks for the response!

For movies I navigate as below from the UGreen NAS desktop:
shared folder> movies> 28 Days Later (2002)> 28 Days Later (2002).mkv

For shows it is:
shared folder> shows> Blue Planet II (2017)> Season 01> Blue Planet II S01E01.mkv
(this same structure has also been tried within the movies folder with shows being a subfolder within movies)

For music it is:
shared folder> music> The Chainsmokers - Waterbed.mp3

I imagine the root may be volume 1? I only have a single hard drive in the NAS currently so there is just one volume

If screenshots would be helpful to illustrate this, I'm happy to provide.

[TheDreadPirate]

The library root question is aimed more at which folder you added in Jellyfin. I'm assuming you added the "movies" folder to the movies library, the "shows" folder to the shows library, etc.

OR did you add the entire shared folder to each library?

[cbov]

Here are the sources for jellyfin attached in the screenshot. Of note, I made /media and /music originally, then added /shows later since the install instructions I had didn't originally just included those 2. That may have something to do with the issue, but I was confused when even a subfolder within the original /media and /music wouldn't work and neither would the /shows folder work after I manually added it to the portainer stacks web editor. I believe I changed the name of /media to /movies after the installation but the movies havent had any issue streaming regardless
Where I got the install instructions which just included media and music : 

Code:

https://mariushosting.com/how-to-install-jellyfin-with-hardware-transcoding-on-your-ugreen-nas/

See Step 7

[TheDreadPirate]

I'm not familiar with how UGreen handles permissions, but the Docker screen shot looks ok to me. When you look at the permissions in the OS for "Shows" are they the same as movies and music?

[cbov]

Yes, the permissions show up the same for all three with read/write capability for the one admin account

[cbov]

any ideas besides uninstalling and reinstalling jellyfin?

[TheDreadPirate]

If this were plain Linux, I'd be able to provide more guidance. I can't provide specifics for a product I've never used.

[karg]

I have the same problem as cbov. Movie library works fine, Shows library not at all. Named the files as described in the jellyfin docs but no file is showing up in the library. Permissions are exactly as in the Movies library and when I copy an episode into the Movie library it gets detected.

I have jellyfin installed on a Synology NAS.

Any new info on this issue?