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    Jellyfin Forum Support Troubleshooting SOLVED: Can't download metadata images and plugin list

     
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    SOLVED: Can't download metadata images and plugin list

    Chadowblade
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    #1
    2024-09-14, 01:13 PM
    I have a fresh instal of ubuntu 24.04.1 with jellyfin.

    now the problem is when i scan library or get the metadata of a movie or tv show it wont download the images.
    same with plugin list when i load catalog it says no plugins available.

    i think these are interconnected because in the logs they both give me no rout to host.

    i can ping and curl and i dont know what to try anymore

    thes are part vof the logs i get: https://pastebin.com/W0573am0
    Go to solution
    Efficient_Good_5784
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    #2
    2024-09-14, 01:16 PM
    Just to make sure, you're not using IPv6 are you?
    Chadowblade
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    #3
    2024-09-14, 01:18 PM
    ipv6 is disabled in jellyfin
    TheDreadPirate
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    #4
    2024-09-14, 02:36 PM
    Why are there two 192.168 addresses?

    Code:
    [INF] Filtered interface addresses: ["127.0.0.1", "192.168.68.200", "192.168.0.200"]

    Is that a VPN? Another network the PC is connected to?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Chadowblade
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    #5
    2024-09-14, 02:42 PM
    weird thing with a mesh network where mesh wifi and mesh ethernet are different vlans (i think) so i connected the server closest to the outside which is the isp router with ip 192.168.0.x
    TheDreadPirate
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    #6
    2024-09-14, 03:16 PM
    You don't HAVE to do that. You can configure Jellyfin to bind to a particular interface.

    Is it working now that you've connected directly to the ISP router?

    Can you run these commands and share the output?

    Code:
    nslookup repo.jellyfin.org
    curl -vvv https://repo.jellyfin.org
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Chadowblade
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    Country:Belgium
    #7
    2024-09-14, 03:31 PM
    it has always been attached to the isp router.

    here is the output:

    Code:
    chadowblade@media:~$ nslookup repo.jellyfin.org
    Server:         127.0.0.53
    Address:        127.0.0.53#53

    Non-authoritative answer:
    repo.jellyfin.org       canonical name = elb1.jellyfin.org.
    Name:   elb1.jellyfin.org
    Address: 68.183.204.194
    Name:   elb1.jellyfin.org
    Address: 2604:a880:cad:d0::cf3:f001

    chadowblade@media:~$ curl -vvv https://repo.jellyfin.org
    * Host repo.jellyfin.org:443 was resolved.
    * IPv6: 2604:a880:cad:d0::cf3:f001
    * IPv4: 68.183.204.194
    *   Trying [2604:a880:cad:d0::cf3:f001]:443...
    * Connected to repo.jellyfin.org (2604:a880:cad:d0::cf3:f001) port 443
    * ALPN: curl offers h2,http/1.1
    * TLSv1.3 (OUT), TLS handshake, Client hello (1):
    *  CAfile: /etc/ssl/certs/ca-certificates.crt
    *  CApath: /etc/ssl/certs
    * TLSv1.3 (IN), TLS handshake, Server hello (2):
    * TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8):
    * TLSv1.3 (IN), TLS handshake, Certificate (11):
    * TLSv1.3 (IN), TLS handshake, CERT verify (15):
    * TLSv1.3 (IN), TLS handshake, Finished (20):
    * TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1):
    * TLSv1.3 (OUT), TLS handshake, Finished (20):
    * SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384 / X25519 / RSASSA-PSS
    * ALPN: server accepted h2
    * Server certificate:
    *  subject: CN=elb1.jellyfin.org
    *  start date: Sep  8 04:02:30 2024 GMT
    *  expire date: Dec  7 04:02:29 2024 GMT
    *  subjectAltName: host "repo.jellyfin.org" matched cert's "repo.jellyfin.org"
    *  issuer: C=US; O=Let's Encrypt; CN=R11
    *  SSL certificate verify ok.
    *   Certificate level 0: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption
    *   Certificate level 1: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption
    *   Certificate level 2: Public key type RSA (4096/152 Bits/secBits), signed using sha256WithRSAEncryption
    * using HTTP/2
    * [HTTP/2] [1] OPENED stream for https://repo.jellyfin.org/
    * [HTTP/2] [1] [:method: GET]
    * [HTTP/2] [1] [:scheme: https]
    * [HTTP/2] [1] [:authority: repo.jellyfin.org]
    * [HTTP/2] [1] [:path: /]
    * [HTTP/2] [1] [user-agent: curl/8.5.0]
    * [HTTP/2] [1] [accept: */*]
    > GET / HTTP/2
    > Host: repo.jellyfin.org
    > User-Agent: curl/8.5.0
    > Accept: */*
    >
    * TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
    * TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
    * old SSL session ID is stale, removing
    < HTTP/2 200
    < server: nginx/1.22.1
    < date: Sat, 14 Sep 2024 15:27:21 GMT
    < content-type: text/html; charset=UTF-8
    < access-control-allow-origin: *
    <
    <!doctype html>
    <html>
    <head>
        <title>Jellyfin Repository</title>
        <link rel="stylesheet" href="index.css"/>
        <meta name="viewport" content="width=device-width, initial-scale=1"/>
    </head>
    <body>
      <div class="main-wrapper mainWrapper_z2l0">
        <div class="text--left margin-top--lg container">
          <img style="width: 519px; height: 80px; margin-bottom: 20px;" src="/repo-banner-dark.svg" alt="Jellyfin Repository"/>
          <p>Welcome to the Jellyfin Repository homepage. You can find various binary downloads here.<br/>If you weren't taken here from it, please see <a href="https://jellyfin.org/downloads">our main downloads page</a> first.</p>
        </div>
        <main class="margin-vert--lg">
          <section class="container">
            <h3>Home</h3>
    <hr/>
    <div class='data'>
    <ul>
    <li><a href='?path=/server'>Server</a>: Jellyfin server and WebUI binaries.
    <li><a href='?path=/ffmpeg'>FFmpeg</a>: Jellyfin custom FFmpeg binaries.
    <li><a href='?path=/plugin'>Plugin</a>: Jellyfin plugin repository.
    <li><a href='/files/client'>Client</a>: Jellyfin client binaries.
    <li><a href='/archive'>Archive</a>: Old server and client archive.
    <li><a href='/jellyfish'>Jellyfish</a>: Jellyfish video bitrate test files.
    <li><a href='https://api.jellyfin.org'>API Spec Viewer</a>: Jellyfin API viewer.
    <li><a href='https://api.jellyfin.org/openapi'>API Spec Files</a>: Jellyfin API files.
    </ul>
    </div>
          </section>
        </main>
      </div>
    </body>
    </html>
    * Connection #0 to host repo.jellyfin.org left intact
    TheDreadPirate
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    #8
    2024-09-14, 04:07 PM
    IPv6 is disabled in Jellyfin, but enabled in the OS. So you SHOULD enable IPv6 in Jellyfin and then restart Jellyfin.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Chadowblade
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    Posts: 5
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    Joined: 2024 Sep
    Reputation: 0
    Country:Belgium
    #9
    2024-09-14, 04:10 PM
    That was the problem! thank you so much!
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