• Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below
  • Forum
  • Website
  • GitHub
  • Status
  • Translation
  • Features
  • Team
  • Rules
  • Help
  • Feeds
User Links
  • Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below

    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting SOLVED: Crashing when playing audio track with roku tv app

     
    • 0 Vote(s) - 0 Average

    SOLVED: Crashing when playing audio track with roku tv app

    Crashing when playing audio track with roku tv app
    coretsh
    Offline

    Junior Member

    Posts: 11
    Threads: 5
    Joined: 2023 Nov
    Reputation: 0
    #1
    2025-03-30, 06:26 PM (This post was last modified: 2025-03-30, 07:54 PM by bitmap. Edited 6 times in total.)
    Trying to find the root cause to the issue that is causing roku app to crash when trying to play audio track. Happens on 2 different albums but plays other audio tracks fine. Started happening after the update 3.0. Album works on trying on android app and nvidia tv app.
    Server: 10.10.6
    web ver: 10.10.6
    build: 10.10.6
    album is Super simple vol.1 and super simple vol. 2
    Thought the cause was song tittles had a combination of both japanese and english writing. Also japanese characters on roku are just showing up as boxes.
    When i play a track it starts the player for 1 sec then crashes to main menu.

    What is the best way to add logs as when i try its saying its too large of a .txt file or to large of a message
    Tried to .zip log file and attached.
    I went to kids music and tried to play super simple Vol. 1 (crashed) Went back in and tried to play kids music, super simple vol. 1 (crashed again)

    Here is a link to the album. To make it smaller i have only had 1 music file and album art.
    [Removed URL - bitmap]


    Attached Files Thumbnail(s)
               

    .zip   log_20250328.zip (Size: 86.97 KB / Downloads: 33)
    Go to solution
    bitmap
    Offline

    Community Moderator

    Posts: 915
    Threads: 9
    Joined: 2023 Jul
    Reputation: 30
    #2
    2025-03-30, 07:54 PM
    Quote:What is the best way to add logs as when i try its saying its too large of a .txt file or to large of a message

    Use privatebin.net for logs. Much easier to parse.

    As for sharing the items in question, forum rules prohibit file sharing, so I will be removing your link to the album. Logs should be sufficient. If the file is transcoding, we will likely need an ffmpeg log as well.
    Jellyfin 10.10.7 LSIO Docker | Ubuntu 24.04 LTS | i7-13700K | Arc A380 6 GB | 64 GB RAM | 79 TB Storage

    [Image: AIL4fc84QG6uSnTDEZiCCtosg7uAA8x9j1myFaFs...qL0Q=w2400]
    jimdogx
    Offline

    Team Member

    Posts: 15
    Threads: 0
    Joined: 2023 Jun
    Reputation: 3
    #3
    2025-03-30, 08:17 PM
    Good news. I was able to reproduce the crash. And I have a fix. Should be out with the next release 3.0.1
    1hitsong
    Offline

    Moderator

    Posts: 103
    Threads: 11
    Joined: 2023 Jun
    Reputation: 3
    #4
    2025-03-30, 08:18 PM (This post was last modified: 2025-03-30, 08:19 PM by 1hitsong. Edited 1 time in total.)
    Thanks for moving over to the forum from github coretsh!
    🤘 Enjoy

    coretsh
    Offline

    Junior Member

    Posts: 11
    Threads: 5
    Joined: 2023 Nov
    Reputation: 0
    #5
    2025-03-30, 08:50 PM
    Thank you for all the support and help
    « Next Oldest | Next Newest »

    Users browsing this thread: 1 Guest(s)


    • View a Printable Version
    • Subscribe to this thread
    Forum Jump:

    Home · Team · Help · Contact
    © Designed by D&D - Powered by MyBB
    L


    Jellyfin

    The Free Software Media System

    Linear Mode
    Threaded Mode