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    Jellyfin Forum Support Troubleshooting SOLVED: Lost admin account

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    SOLVED: Lost admin account

    lupine
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    #1
    2024-12-20, 09:22 PM
    I seem to have lost my admin account, either by overriding it with OAUTH or just by forgetting the username and password.

    Is there a way to make my current account admin or just create a new admin account on cli or something?
    Go to solution
    TheDreadPirate
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    #2
    2024-12-20, 09:36 PM
    Enable the setup wizard.

    /etc/jellyfin/system.xml for a bare metal install
    /config/config/system.xml for a docker install

    Stop jellyfin then change "IsStartupWizardComplete" from true to false. Start jellyfin and then access it from a browser and re-do the account creation process, skip the rest of the steps.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    lupine
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    #3
    2024-12-21, 07:51 AM
    I followed this, and managed to create a new account, but its not an admin account, as I am still missing the admin dashboard.
    lupine
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    #4
    2024-12-21, 10:54 AM
    I just nuked the whole installation and got a fresh start.
    Sammy Greengus
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    #5
    2025-01-16, 04:59 AM
    Hello I am still new to jellyfin and linux. I am running JellyFin in a docker in Unraid 6.12.14. today I locked myself out of m y jellyfin account. the password reset did not work for me I have been trying to do the commands but I keep on getting parse error syntax error. please help
    TheDreadPirate
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    #6
    2025-01-16, 07:30 PM
    Stop the container, open a file browser and go to the directory you mounted /config. In /config there will be another config folder. In there is a file called system.xml.

    Open that file in a text editor. There is a field called "IsStartupWizardComplete". Set that field to false and save. Start the jellyfin container.

    In an incognito browser window, navigate to your jellyfin server. It should prompt you as if it was a fresh setup. Don't worry, your data is fine.

    Create a new username and password and it should overwrite your existing admin user's name and credentials. This WILL NOT overwrite any watch status.

    Once you've done that, just click next and skip the remaining prompts.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    bythelake
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    #7
    2025-03-08, 10:00 PM
    (2024-12-21, 07:51 AM)lupine Wrote: I followed this, and managed to create a new account, but its not an admin account, as I am still missing the admin dashboard.
    Yeah, same here.  I've tried this process a dozen times and I get a non-privileged account, no dashboard.
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    M N
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    #8
    2025-05-22, 01:37 AM
    (2025-03-08, 10:00 PM)bythelake Wrote:
    (2024-12-21, 07:51 AM)lupine Wrote: I followed this, and managed to create a new account, but its not an admin account, as I am still missing the admin dashboard.
    Yeah, same here.  I've tried this process a dozen times and I get a non-privileged account, no dashboard.

    Ditto, exact same issue. I’ve tried completely uninstalling and installing again maybe 7 times now and I still cannot get admin access to any new account.
    M N
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    #9
    2025-05-22, 01:44 AM
    (2025-01-16, 07:30 PM)TheDreadPirate Wrote: Stop the container, open a file browser and go to the directory you mounted /config.  In /config there will be another config folder.  In there is a file called system.xml.

    Open that file in a text editor.  There is a field called "IsStartupWizardComplete".  Set that field to false and save.  Start the jellyfin container.

    In an incognito browser window, navigate to your jellyfin server.  It should prompt you as if it was a fresh setup.  Don't worry, your data is fine.

    Create a new username and password and it should overwrite your existing admin user's name and credentials.  This WILL NOT overwrite any watch status.

    Once you've done that, just click next and skip the remaining prompts.

    Hey, I’ve tried creating a new account, even by means of completely uninstalling and reinstalling several times, but each time the new startup user is not an admin. It seems like there’s someone else in this thread with the same problem. Is this a known issue at all?
    bitmap
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    #10
    2025-05-22, 02:16 AM
    Uninstalling leaves information behind that you should remove.

    Find the paths here: https://jellyfin.org/docs/general/admini...rver-paths

    If you're not concerned about losing info, uninstall, remove that directory entirely, reinstall.

    Another user I helped today edited their DB and nixed all of the users, which allowed them to set up a new admin account.
    Jellyfin 10.10.7 LSIO Docker | Ubuntu 24.04 LTS | i7-13700K | Arc A380 6 GB | 64 GB RAM | 79 TB Storage

    [Image: AIL4fc84QG6uSnTDEZiCCtosg7uAA8x9j1myFaFs...qL0Q=w2400]
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