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    Jellyfin Forum Support Troubleshooting SOLVED: Stream stopping every 20-30mins - Help required

     
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    SOLVED: Stream stopping every 20-30mins - Help required

    Issues with 4k Playback - failing after 20mins
    xanor
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    Posts: 3
    Threads: 1
    Joined: 2024 Dec
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    Country:Germany
    #1
    2024-12-08, 08:41 PM (This post was last modified: 2024-12-08, 10:52 PM by xanor. Edited 1 time in total.)
    Hey there!

    I've got an issue with my jellyfin setup. First, about the setup:

    VM on Proxmox
    Running official jellyfin docker container through a reverse proxy
    Version: 10.10.3
    RAM: 8GB
    CPU: 8 Cores AMD Ryzen 5 2600


    Client: Jellyfin Client for LG webOS
    Network: All connected to Gigabit LAN


    Every time I watch a 4k HDR stream on my TV, the stream crashes after roughly 30mins. According to logs, yesterday it was after 33mins, then 31mins, 37, 15, 24, and 23mins when the movie finished. I've attached logs and screenshots from it, but as I don't really know that much about jellyfin and video streaming, I require some help to get to the bottom of this. Please tell me what else I need to attach to find the issue!


    There's no hardware transcoding as my server doesn't have a GPU, but it's not running on 100% CPU utilization. And once I restart the stream, it works fine for another ~30mins. Not sure what's causing this.

    Thanks a lot for all help!


    Attached Files Thumbnail(s)
       

    .txt   FFmpeg.Remux-2024-12-07_22-20-22_af236b12dc7d96b3330b1dadaa093fde_d777fec2.log.txt (Size: 26.8 KB / Downloads: 47)
    .txt   FFmpeg.Remux-2024-12-07_21-57-15_af236b12dc7d96b3330b1dadaa093fde_3554b5d0.log.txt (Size: 56 KB / Downloads: 48)
    TheDreadPirate
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    Posts: 15,375
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    #2
    2024-12-08, 09:29 PM
    How much free space does your storage have? The partition where /cache is mounted.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    xanor
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    Posts: 3
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    Country:Germany
    #3
    2024-12-08, 10:08 PM
    It's a 40GB partition. But I just checked it and dangling docker files were reducing it to just 10G free space...
    I'm guessing this could be a culprit? To prevent this in the future, I'd add a second partition and only mount the cache on it, how big should that be?
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
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    #4
    2024-12-08, 10:37 PM (This post was last modified: 2024-12-08, 10:38 PM by TheDreadPirate. Edited 2 times in total.)
    Yes. Transcodes are written to disk. If these 4K HDR movies are like 70-80 GB, the transcode would take up AT LEAST that much space. You can enable transcode throttling and Delete segments in the transcode settings to reduce the amount of disk space needed.

    Dashboard > Playback > Transcoding. They're located at the bottom.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    xanor
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    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2024 Dec
    Reputation: 0
    Country:Germany
    #5
    2024-12-08, 10:51 PM
    Thanks a lot! I'll give this a try!
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