some videos not playable at all on TV client

[Sujal Sharma]

there are some files which just refuse to play on tv client, they run fine on phone or pc , its just a problem on tv client.

here's the reddit post where i posted video showing the error
Not able to play some videos on tv
byu/comelickmyarmpits inJellyfinCommunity

my server spec - pentinum g5400 , gpu - no DGPu only UHD 610, ram - 12gb 2400mhz ddr4

here's the log genrated by jellyfin while trying to play the video
https://pastebin.com/1Fs8444h

[bitmap]

So your iGPU isn't working properly as the server attempts to transcode. Did you follow the steps to set up QSV in the documentation?

[TheDreadPirate]

I'm assuming your other clients are direct playing the ASS subs in this file. But on your TV client it is burning in the ASS subs, which is where it appears to be failing.

I don't see anything obviously wrong. Make sure you performed the steps regarding the Remote Session Environment policy in our docs.

https://jellyfin.org/docs/general/admini...ndows-host

Also, can you tell us what Intel driver version is installed?