Client is not compatible and server is not sending a compatible format

[Stroller]

Help ? ^^

[TheDreadPirate]

EDIT : I found out on the android app, when selecting 5.1 audio, it transcode but thzere is no image, just the photo from movieDB. It says transcoding, not image loss ect. And I have all fps, so it's not transcodingthe image in the webplayer in android phone ?

What do you mean "webplayer" in android?  Are you using the browser on your phone and not the Android app?  I just realized your videos are HDR10.  I'm wondering if that is part of the problem.  Your phone is trying to direct play the video?  What kind of phone do you have.

[34626]

Sounds like transcoding is disabled or not working..

For more assistant, you need to share log files form Jellyfin. Please use pastebin

[Stroller]

EDIT : I found out on the android app, when selecting 5.1 audio, it transcode but thzere is no image, just the photo from movieDB. It says transcoding, not image loss ect. And I have all fps, so it's not transcodingthe image in the webplayer in android phone ?

What do you mean "webplayer" in android?  Are you using the browser on your phone and not the Android app?  I just realized your videos are HDR10.  I'm wondering if that is part of the problem.  Your phone is trying to direct play the video?  What kind of phone do you have.

It's my fault, I used the wrong words, I mean the default player in the Jellyfin app (on playstore) which is html player. In the browser using html player I have no problem seeing the film. Phone : Poco x4 pro (redmi note 11 pro).

Transcoding is working in jellyfin android app because sound is working, the option to see data during the playback info is showing me that transcoding is working with 0 image loss ect.
HDR10 is working since it's supported by my CPU and working fine on the html payer from browser.

Here is the screenshot from jellyfin webpage :



From the android app where I don't have image, only the cover image instead of the movie :



Pastebin : https://pastebin.com/Xd0KH9Ji
code if pastebin link die :

Code:

/videos/cae1169f-f460-7694-f3e1-f5d14649b700/hls1/main/403.ts

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/usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 50000000 -ss 00:20:09.000 -init_hw_device vaapi=va:,kernel_driver=i915,driver=iHD -init_hw_device qsv=qs@va -init_hw_device opencl=ocl@va -filter_hw_device qs -hwaccel qsv -hwaccel_output_format qsv -c:v hevc_qsv -autorotate 0 -i file:"/mnt/media3/Films/Harry Potter and the Sorcerer's Stone (2001) MULTi VFF 2160p 10bit 4KLight HDR BluRay AC3 5.1 x265-QTZ.mkv" -autoscale 0 -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:2 -map -0:s -codec:v:0 h264_qsv -preset 7 -look_ahead 0 -b:v 7937433 -maxrate 7937433 -bufsize 15874866 -g:v:0 72 -keyint_min:v:0 72 -vf "setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,hwmap=derive_device=vaapi,procamp_vaapi=b=16:c=1,tonemap_vaapi=format=nv12:p=bt709:t=bt709:m=bt709:extra_hw_frames=32,hwmap=derive_device=qsv" -codec:a:0 libfdk_aac -ac 2 -ab 384000 -af "volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 403 -hls_segment_filename "/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899.m3u8"


ffmpeg version 5.1.4-Jellyfin Copyright (c) 2000-2023 the FFmpeg developers
  built with gcc 10 (Debian 10.2.1-6)
  configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libsvtav1 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      57. 28.100 / 57. 28.100
  libavcodec    59. 37.100 / 59. 37.100
  libavformat    59. 27.100 / 59. 27.100
  libavdevice    59.  7.100 / 59.  7.100
  libavfilter    8. 44.100 /  8. 44.100
  libswscale      6.  7.100 /  6.  7.100
  libswresample  4.  7.100 /  4.  7.100
  libpostproc    56.  6.100 / 56.  6.100
[matroska,webm @ 0x55c9b30b8800] Could not find codec parameters for stream 6 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size
Consider increasing the value for the 'analyzeduration' (50000000) and 'probesize' (5000000) options
[matroska,webm @ 0x55c9b30b8800] Could not find codec parameters for stream 7 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size
Consider increasing the value for the 'analyzeduration' (50000000) and 'probesize' (5000000) options
[matroska,webm @ 0x55c9b30b8800] Could not find codec parameters for stream 8 (Subtitle: hdmv_pgs_subtitle (pgssub)): unspecified size
Consider increasing the value for the 'analyzeduration' (50000000) and 'probesize' (5000000) options
Input #0, matroska,webm, from 'file:/mnt/media3/Films/Harry Potter and the Sorcerer's Stone (2001) MULTi VFF 2160p 10bit 4KLight HDR BluRay AC3 5.1 x265-QTZ.mkv':
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    title          : Harry Potter and the Sorcerer's Stone (2001) MULTi VFF 2160p 10bit 4KLight HDR BluRay AC3 5.1 x265-QTZ
    encoder        : libebml v1.4.0 + libmatroska v1.6.0
    creation_time  : 2020-08-31T15:54:09.000000Z
  Duration: 02:32:21.38, start: 0.000000, bitrate: 4762 kb/s
  Chapters:
    Chapter #0:0: start 0.000000, end 245.245000
      Metadata:
        title          : Chapter 01
    Chapter #0:1: start 245.245000, end 490.781958
      Metadata:
        title          : Chapter 02
    Chapter #0:2: start 490.781958, end 737.027958
      Metadata:
        title          : Chapter 03
    Chapter #0:3: start 737.027958, end 1105.854750
      Metadata:
        title          : Chapter 04
    Chapter #0:4: start 1105.854750, end 1303.260292
      Metadata:
        title          : Chapter 05
    Chapter #0:5: start 1303.260292, end 1481.271458
      Metadata:
        title          : Chapter 06
    Chapter #0:6: start 1481.271458, end 1730.145083
      Metadata:
        title          : Chapter 07
    Chapter #0:7: start 1730.145083, end 1864.904708
      Metadata:
        title          : Chapter 08
    Chapter #0:8: start 1864.904708, end 2045.168125
      Metadata:
        title          : Chapter 09
    Chapter #0:9: start 2045.168125, end 2269.225292
      Metadata:
        title          : Chapter 10
    Chapter #0:10: start 2269.225292, end 2489.111625
      Metadata:
        title          : Chapter 11
    Chapter #0:11: start 2489.111625, end 2773.061958
      Metadata:
        title          : Chapter 12
    Chapter #0:12: start 2773.061958, end 3028.650625
      Metadata:
        title          : Chapter 13
    Chapter #0:13: start 3028.650625, end 3303.925625
      Metadata:
        title          : Chapter 14
    Chapter #0:14: start 3303.925625, end 3656.194208
      Metadata:
        title          : Chapter 15
    Chapter #0:15: start 3656.194208, end 3824.529042
      Metadata:
        title          : Chapter 16
    Chapter #0:16: start 3824.529042, end 4068.272542
      Metadata:
        title          : Chapter 17
    Chapter #0:17: start 4068.272542, end 4428.882792
      Metadata:
        title          : Chapter 18
    Chapter #0:18: start 4428.882792, end 4818.522042
      Metadata:
        title          : Chapter 19
    Chapter #0:19: start 4818.522042, end 5034.154125
      Metadata:
        title          : Chapter 20
    Chapter #0:20: start 5034.154125, end 5312.098458
      Metadata:
        title          : Chapter 21
    Chapter #0:21: start 5312.098458, end 5503.080917
      Metadata:
        title          : Chapter 22
    Chapter #0:22: start 5503.080917, end 5802.254792
      Metadata:
        title          : Chapter 23
    Chapter #0:23: start 5802.254792, end 6154.439958
      Metadata:
        title          : Chapter 24
    Chapter #0:24: start 6154.439958, end 6545.622417
      Metadata:
        title          : Chapter 25
    Chapter #0:25: start 6545.622417, end 6802.170375
      Metadata:
        title          : Chapter 26
    Chapter #0:26: start 6802.170375, end 7090.333250
      Metadata:
        title          : Chapter 27
    Chapter #0:27: start 7090.333250, end 7424.375292
      Metadata:
        title          : Chapter 28
    Chapter #0:28: start 7424.375292, end 7615.733125
      Metadata:
        title          : Chapter 29
    Chapter #0:29: start 7615.733125, end 7854.972125
      Metadata:
        title          : Chapter 30
    Chapter #0:30: start 7854.972125, end 8059.426375
      Metadata:
        title          : Chapter 31
    Chapter #0:31: start 8059.426375, end 8249.199292
      Metadata:
        title          : Chapter 32
    Chapter #0:32: start 8249.199292, end 8504.287458
      Metadata:
        title          : Chapter 33
    Chapter #0:33: start 8504.287458, end 8650.683708
      Metadata:
        title          : Chapter 34
    Chapter #0:34: start 8650.683708, end 9141.344000
      Metadata:
        title          : Chapter 35
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      _STATISTICS_WRITING_DATE_UTC-eng: 2020-08-31 15:54:09
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:3(fre): Subtitle: subrip (default) (forced)
    Metadata:
      title          : FR Forced : SRT
      BPS-eng        : 0
      DURATION-eng    : 02:25:18.084000000
      NUMBER_OF_FRAMES-eng: 7
      NUMBER_OF_BYTES-eng: 167
      _STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-08-31 15:54:09
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:4(fre): Subtitle: subrip
    Metadata:
      title          : FR Full : SRT
      BPS-eng        : 37
      DURATION-eng    : 02:30:52.900000000
      NUMBER_OF_FRAMES-eng: 1428
      NUMBER_OF_BYTES-eng: 42643
      _STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-08-31 15:54:09
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:5(eng): Subtitle: subrip
    Metadata:
      title          : ENG Full : SRT
      BPS-eng        : 43
      DURATION-eng    : 02:22:02.805000000
      NUMBER_OF_FRAMES-eng: 1222
      NUMBER_OF_BYTES-eng: 45903
      _STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-08-31 15:54:09
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:6(fre): Subtitle: hdmv_pgs_subtitle (forced)
    Metadata:
      title          : FR Forced : PGS
      BPS-eng        : 68
      DURATION-eng    : 02:25:18.084000000
      NUMBER_OF_FRAMES-eng: 14
      NUMBER_OF_BYTES-eng: 74118
      _STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-08-31 15:54:09
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:7(fre): Subtitle: hdmv_pgs_subtitle
    Metadata:
      title          : FR Full : PGS
      BPS-eng        : 19494
      DURATION-eng    : 02:30:51.000000000
      NUMBER_OF_FRAMES-eng: 2856
      NUMBER_OF_BYTES-eng: 22055581
      _STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-08-31 15:54:09
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
  Stream #0:8(eng): Subtitle: hdmv_pgs_subtitle
    Metadata:
      title          : ENG Full : PGS
      BPS-eng        : 22915
      DURATION-eng    : 02:30:54.170000000
      NUMBER_OF_FRAMES-eng: 2604
      NUMBER_OF_BYTES-eng: 25934897
      _STATISTICS_WRITING_APP-eng: mkvmerge v48.0.0 ('Fortress Around Your Heart') 64-bit
      _STATISTICS_WRITING_DATE_UTC-eng: 2020-08-31 15:54:09
      _STATISTICS_TAGS-eng: BPS DURATION NUMBER_OF_FRAMES NUMBER_OF_BYTES
Stream mapping:
  Stream #0:0 -> #0:0 (hevc (hevc_qsv) -> h264 (h264_qsv))
  Stream #0:2 -> #0:1 (ac3 (native) -> aac (libfdk_aac))
Press [q] to stop, [?] for help
Output #0, hls, to '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899.m3u8':
  Metadata:
    encoder        : Lavf59.27.100
  Stream #0:0: Video: h264, qsv(tv, bt709, progressive), 3840x1600 [SAR 1:1 DAR 12:5], q=2-31, 7937 kb/s, 23.98 fps, 90k tbn (default)
    Metadata:
      encoder        : Lavc59.37.100 h264_qsv
    Side data:
      cpb: bitrate max/min/avg: 7937433/0/7937433 buffer size: 15874866 vbv_delay: N/A
  Stream #0:1: Audio: aac, 48000 Hz, stereo, s16, 384 kb/s
    Metadata:
      encoder        : Lavc59.37.100 libfdk_aac
frame=    1 fps=0.0 q=0.0 size=N/A time=00:00:00.00 bitrate=N/A speed=  0x   
frame=  33 fps= 24 q=27.0 size=N/A time=00:00:01.23 bitrate=N/A speed=0.892x   
frame=  62 fps= 33 q=22.0 size=N/A time=00:00:02.45 bitrate=N/A speed= 1.3x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899403.ts' for writing
frame=  92 fps= 38 q=29.0 size=N/A time=00:00:03.73 bitrate=N/A speed=1.56x   
frame=  122 fps= 42 q=30.0 size=N/A time=00:00:05.12 bitrate=N/A speed=1.76x   
frame=  149 fps= 44 q=23.0 size=N/A time=00:00:06.40 bitrate=N/A speed=1.88x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899404.ts' for writing
frame=  179 fps= 46 q=27.0 size=N/A time=00:00:07.48 bitrate=N/A speed=1.92x   
frame=  210 fps= 48 q=26.0 size=N/A time=00:00:08.66 bitrate=N/A speed=1.96x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899405.ts' for writing
frame=  237 fps= 48 q=21.0 size=N/A time=00:00:09.68 bitrate=N/A speed=1.97x   
frame=  266 fps= 49 q=26.0 size=N/A time=00:00:10.90 bitrate=N/A speed=2.01x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899406.ts' for writing
frame=  297 fps= 50 q=22.0 size=N/A time=00:00:12.22 bitrate=N/A speed=2.06x   
frame=  327 fps= 51 q=29.0 size=N/A time=00:00:13.52 bitrate=N/A speed= 2.1x   
frame=  358 fps= 51 q=25.0 size=N/A time=00:00:14.86 bitrate=N/A speed=2.13x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899407.ts' for writing
frame=  389 fps= 52 q=19.0 size=N/A time=00:00:16.14 bitrate=N/A speed=2.16x   
frame=  418 fps= 52 q=25.0 size=N/A time=00:00:17.42 bitrate=N/A speed=2.18x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899408.ts' for writing
frame=  449 fps= 53 q=22.0 size=N/A time=00:00:18.64 bitrate=N/A speed= 2.2x   
frame=  478 fps= 53 q=25.0 size=N/A time=00:00:19.86 bitrate=N/A speed=2.21x   
frame=  510 fps= 54 q=24.0 size=N/A time=00:00:21.12 bitrate=N/A speed=2.22x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899409.ts' for writing
frame=  537 fps= 54 q=19.0 size=N/A time=00:00:22.42 bitrate=N/A speed=2.24x   
frame=  569 fps= 54 q=27.0 size=N/A time=00:00:23.55 bitrate=N/A speed=2.24x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899410.ts' for writing
frame=  598 fps= 54 q=30.0 size=N/A time=00:00:25.04 bitrate=N/A speed=2.27x   
frame=  630 fps= 55 q=32.0 size=N/A time=00:00:26.13 bitrate=N/A speed=2.27x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899411.ts' for writing
frame=  660 fps= 55 q=32.0 size=N/A time=00:00:27.52 bitrate=N/A speed=2.29x   
frame=  688 fps= 55 q=30.0 size=N/A time=00:00:28.56 bitrate=N/A speed=2.28x   
frame=  720 fps= 55 q=24.0 size=N/A time=00:00:29.84 bitrate=N/A speed=2.29x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899412.ts' for writing
frame=  750 fps= 55 q=24.0 size=N/A time=00:00:31.31 bitrate=N/A speed=2.31x   
frame=  780 fps= 55 q=33.0 size=N/A time=00:00:32.46 bitrate=N/A speed=2.31x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899413.ts' for writing
frame=  807 fps= 55 q=27.0 size=N/A time=00:00:33.53 bitrate=N/A speed= 2.3x   
frame=  838 fps= 56 q=27.0 size=N/A time=00:00:34.88 bitrate=N/A speed=2.31x   
frame=  866 fps= 56 q=27.0 size=N/A time=00:00:36.16 bitrate=N/A speed=2.32x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899414.ts' for writing
frame=  898 fps= 56 q=26.0 size=N/A time=00:00:37.26 bitrate=N/A speed=2.32x   
frame=  928 fps= 56 q=26.0 size=N/A time=00:00:38.59 bitrate=N/A speed=2.33x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899415.ts' for writing
frame=  958 fps= 56 q=31.0 size=N/A time=00:00:39.87 bitrate=N/A speed=2.33x   
frame=  985 fps= 56 q=26.0 size=N/A time=00:00:41.04 bitrate=N/A speed=2.33x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899416.ts' for writing
frame= 1016 fps= 56 q=23.0 size=N/A time=00:00:42.36 bitrate=N/A speed=2.34x   
frame= 1045 fps= 56 q=26.0 size=N/A time=00:00:43.47 bitrate=N/A speed=2.34x   
frame= 1077 fps= 56 q=26.0 size=N/A time=00:00:44.88 bitrate=N/A speed=2.35x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899417.ts' for writing
frame= 1107 fps= 56 q=28.0 size=N/A time=00:00:46.10 bitrate=N/A speed=2.35x   
frame= 1135 fps= 56 q=28.0 size=N/A time=00:00:47.50 bitrate=N/A speed=2.36x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899418.ts' for writing
frame= 1166 fps= 57 q=32.0 size=N/A time=00:00:48.44 bitrate=N/A speed=2.35x   
frame= 1195 fps= 57 q=29.0 size=N/A time=00:00:49.74 bitrate=N/A speed=2.35x   
frame= 1226 fps= 57 q=29.0 size=N/A time=00:00:51.13 bitrate=N/A speed=2.36x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899419.ts' for writing
frame= 1256 fps= 57 q=28.0 size=N/A time=00:00:52.35 bitrate=N/A speed=2.37x   
frame= 1286 fps= 57 q=27.0 size=N/A time=00:00:53.50 bitrate=N/A speed=2.36x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899420.ts' for writing
frame= 1317 fps= 57 q=24.0 size=N/A time=00:00:54.72 bitrate=N/A speed=2.36x   
frame= 1347 fps= 57 q=27.0 size=N/A time=00:00:56.21 bitrate=N/A speed=2.38x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899421.ts' for writing
frame= 1377 fps= 57 q=23.0 size=N/A time=00:00:57.23 bitrate=N/A speed=2.37x   
frame= 1406 fps= 57 q=27.0 size=N/A time=00:00:58.51 bitrate=N/A speed=2.37x   
frame= 1436 fps= 57 q=27.0 size=N/A time=00:00:59.86 bitrate=N/A speed=2.38x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899422.ts' for writing
frame= 1466 fps= 57 q=25.0 size=N/A time=00:01:01.14 bitrate=N/A speed=2.38x   
frame= 1496 fps= 57 q=29.0 size=N/A time=00:01:02.33 bitrate=N/A speed=2.38x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899423.ts' for writing
frame= 1527 fps= 57 q=36.0 size=N/A time=00:01:03.48 bitrate=N/A speed=2.38x   
frame= 1557 fps= 57 q=28.0 size=N/A time=00:01:04.76 bitrate=N/A speed=2.38x   
frame= 1588 fps= 57 q=32.0 size=N/A time=00:01:06.04 bitrate=N/A speed=2.38x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899424.ts' for writing
frame= 1617 fps= 57 q=24.0 size=N/A time=00:01:07.32 bitrate=N/A speed=2.38x   
frame= 1649 fps= 57 q=28.0 size=N/A time=00:01:08.75 bitrate=N/A speed=2.39x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899425.ts' for writing
frame= 1679 fps= 57 q=30.0 size=N/A time=00:01:09.95 bitrate=N/A speed=2.39x   
frame= 1709 fps= 57 q=25.0 size=N/A time=00:01:11.31 bitrate=N/A speed= 2.4x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899426.ts' for writing
frame= 1738 fps= 57 q=30.0 size=N/A time=00:01:12.40 bitrate=N/A speed=2.39x   
frame= 1769 fps= 57 q=26.0 size=N/A time=00:01:13.66 bitrate=N/A speed=2.39x   
frame= 1801 fps= 58 q=20.0 size=N/A time=00:01:14.90 bitrate=N/A speed=2.39x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899427.ts' for writing
frame= 1831 fps= 58 q=25.0 size=N/A time=00:01:16.16 bitrate=N/A speed=2.39x   
frame= 1860 fps= 58 q=30.0 size=N/A time=00:01:17.69 bitrate=N/A speed= 2.4x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899428.ts' for writing
frame= 1892 fps= 58 q=26.0 size=N/A time=00:01:18.80 bitrate=N/A speed= 2.4x   
frame= 1923 fps= 58 q=30.0 size=N/A time=00:01:20.08 bitrate=N/A speed= 2.4x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899429.ts' for writing
frame= 1953 fps= 58 q=26.0 size=N/A time=00:01:21.34 bitrate=N/A speed= 2.4x   
frame= 1984 fps= 58 q=29.0 size=N/A time=00:01:22.64 bitrate=N/A speed=2.41x   
frame= 2010 fps= 58 q=30.0 size=N/A time=00:01:23.71 bitrate=N/A speed= 2.4x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899430.ts' for writing
frame= 2041 fps= 58 q=25.0 size=N/A time=00:01:24.99 bitrate=N/A speed= 2.4x   
frame= 2070 fps= 58 q=29.0 size=N/A time=00:01:26.35 bitrate=N/A speed=2.41x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899431.ts' for writing
frame= 2100 fps= 58 q=26.0 size=N/A time=00:01:27.57 bitrate=N/A speed=2.41x   
frame= 2128 fps= 58 q=27.0 size=N/A time=00:01:28.78 bitrate=N/A speed=2.41x   
frame= 2160 fps= 58 q=30.0 size=N/A time=00:01:29.92 bitrate=N/A speed=2.41x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899432.ts' for writing
frame= 2192 fps= 58 q=31.0 size=N/A time=00:01:31.39 bitrate=N/A speed=2.41x   
frame= 2222 fps= 58 q=28.0 size=N/A time=00:01:32.60 bitrate=N/A speed=2.41x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899433.ts' for writing
frame= 2254 fps= 58 q=26.0 size=N/A time=00:01:33.78 bitrate=N/A speed=2.41x   
frame= 2285 fps= 58 q=23.0 size=N/A time=00:01:35.06 bitrate=N/A speed=2.41x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899434.ts' for writing
frame= 2314 fps= 58 q=27.0 size=N/A time=00:01:36.34 bitrate=N/A speed=2.41x   
frame= 2344 fps= 58 q=28.0 size=N/A time=00:01:37.79 bitrate=N/A speed=2.42x   
frame= 2376 fps= 58 q=31.0 size=N/A time=00:01:39.00 bitrate=N/A speed=2.42x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899435.ts' for writing
frame= 2406 fps= 58 q=31.0 size=N/A time=00:01:40.18 bitrate=N/A speed=2.42x   
frame= 2435 fps= 58 q=29.0 size=N/A time=00:01:41.52 bitrate=N/A speed=2.42x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899436.ts' for writing
frame= 2466 fps= 58 q=26.0 size=N/A time=00:01:42.67 bitrate=N/A speed=2.42x   
frame= 2495 fps= 58 q=25.0 size=N/A time=00:01:44.00 bitrate=N/A speed=2.42x   
frame= 2524 fps= 58 q=25.0 size=N/A time=00:01:45.28 bitrate=N/A speed=2.42x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899437.ts' for writing
frame= 2554 fps= 58 q=24.0 size=N/A time=00:01:46.38 bitrate=N/A speed=2.42x   
frame= 2582 fps= 58 q=24.0 size=N/A time=00:01:47.86 bitrate=N/A speed=2.42x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899438.ts' for writing
frame= 2612 fps= 58 q=35.0 size=N/A time=00:01:48.80 bitrate=N/A speed=2.42x   
frame= 2642 fps= 58 q=33.0 size=N/A time=00:01:50.10 bitrate=N/A speed=2.42x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899439.ts' for writing
frame= 2672 fps= 58 q=28.0 size=N/A time=00:01:51.48 bitrate=N/A speed=2.42x   
frame= 2701 fps= 58 q=28.0 size=N/A time=00:01:52.59 bitrate=N/A speed=2.42x   
frame= 2733 fps= 58 q=27.0 size=N/A time=00:01:53.85 bitrate=N/A speed=2.42x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899440.ts' for writing
frame= 2762 fps= 58 q=30.0 size=N/A time=00:01:55.32 bitrate=N/A speed=2.43x   
frame= 2793 fps= 58 q=27.0 size=N/A time=00:01:56.35 bitrate=N/A speed=2.42x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899441.ts' for writing
frame= 2824 fps= 58 q=28.0 size=N/A time=00:01:57.63 bitrate=N/A speed=2.42x   
frame= 2852 fps= 58 q=28.0 size=N/A time=00:01:58.93 bitrate=N/A speed=2.42x   
frame= 2884 fps= 58 q=29.0 size=N/A time=00:02:00.19 bitrate=N/A speed=2.42x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899442.ts' for writing
frame= 2915 fps= 58 q=28.0 size=N/A time=00:02:01.60 bitrate=N/A speed=2.43x   
frame= 2945 fps= 58 q=25.0 size=N/A time=00:02:02.70 bitrate=N/A speed=2.43x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899443.ts' for writing
frame= 2974 fps= 58 q=29.0 size=N/A time=00:02:03.96 bitrate=N/A speed=2.43x   
frame= 3005 fps= 58 q=24.0 size=N/A time=00:02:05.18 bitrate=N/A speed=2.43x   
[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899444.ts' for writing
frame= 3035 fps= 58 q=27.0 size=N/A time=00:02:06.40 bitrate=N/A speed=2.43x   
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899445.ts' for writing
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899446.ts' for writing
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899447.ts' for writing
frame= 3276 fps= 58 q=31.0 size=N/A time=00:02:16.46 bitrate=N/A speed=2.43x   
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899448.ts' for writing
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899449.ts' for writing
frame= 3396 fps= 58 q=26.0 size=N/A time=00:02:21.46 bitrate=N/A speed=2.43x   
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899450.ts' for writing
frame= 3488 fps= 58 q=24.0 size=N/A time=00:02:25.42 bitrate=N/A speed=2.43x   
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899451.ts' for writing
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899452.ts' for writing
frame= 3610 fps= 58 q=25.0 size=N/A time=00:02:30.46 bitrate=N/A speed=2.44x   
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899453.ts' for writing
frame= 3699 fps= 58 q=26.0 size=N/A time=00:02:34.06 bitrate=N/A speed=2.43x   
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899454.ts' for writing
frame= 3759 fps= 58 q=27.0 size=N/A time=00:02:36.69 bitrate=N/A speed=2.44x   
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899455.ts' for writing
frame= 3848 fps= 58 q=25.0 size=N/A time=00:02:40.57 bitrate=N/A speed=2.44x   
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899456.ts' for writing
frame= 3908 fps= 58 q=24.0 size=N/A time=00:02:42.94 bitrate=N/A speed=2.44x   
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899457.ts' for writing
frame= 3969 fps= 59 q=25.0 size=N/A time=00:02:45.44 bitrate=N/A speed=2.44x   
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899458.ts' for writing
frame= 4060 fps= 59 q=26.0 size=N/A time=00:02:49.34 bitrate=N/A speed=2.44x   
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899459.ts' for writing
frame= 4119 fps= 59 q=26.0 size=N/A time=00:02:51.73 bitrate=N/A speed=2.44x   
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899460.ts' for writing
frame= 4211 fps= 59 q=27.0 size=N/A time=00:02:55.61 bitrate=N/A speed=2.44x   
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[hls @ 0x55c9b3181340] Opening '/config/transcodes/b9c52c6b3f78273b78dcd3bf5ded6899461.ts' for writing
frame= 4271 fps= 59 q=24.0 size=N/A time=00:02:58.06 bitrate=N/A speed=2.44x   
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frame= 4619 fps= 58 q=24.0 size=N/A time=00:03:12.70 bitrate=N/A speed=2.44x   
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[tmsrxzar]

"I mean the default player in the Jellyfin app (on playstore) which is html player. "

this is where the confusion is; the "official" jellyfin app from the playstore DOES NOT use html and is not an html player
if you downloaded something from the playstore that is an html player then it's not the official one and that should be noted when posting; everyone is going to assume the official one is in use

[Stroller]

"I mean the default player in the Jellyfin app (on playstore) which is html player. "

this is where the confusion is; the "official" jellyfin app from the playstore DOES NOT use html and is not an html player
if you downloaded something from the playstore that is an html player then it's not the official one and that should be noted when posting; everyone is going to assume the official one is in use

It's the official jellyfin app on playstore, but I can use différent player using jellyfin options so I'm giving the option I used :

[tmsrxzar]

i see now, "android phone"
i assumed android "tv"

[TheDreadPirate]

I don't see this in the thread. Why use the web player instead of the integrated player? I'm wondering if the android web player can't scale the video. Your phone resolution is 1080p-ish and the video from the transcode is 4k. A similar problem happens for people with older non-Android TV 1080P Chromecasts and the transcode output is 4K.

[Stroller]

I don't see this in the thread.  Why use the web player instead of the integrated player?  I'm wondering if the android web player can't scale the video.  Your phone resolution is 1080p-ish and the video from the transcode is 4k.  A similar problem happens for people with older non-Android TV 1080P Chromecasts and the transcode output is 4K.

In the app, the web player is the integrated one.. That the thing. Otherwise I have Exoplayer (deprecated), and external. 

The playback settings used in the app are 1080p already, however, like you see in the screenshot, the transcoding is still operating at a higher resolution. So maybe like you said, it's a scaling issue from the integrated player, but also a server problem : it doesn't apply playback settings for the device I'm using.

If I use external (vlc) it doesn't transcode and don't work very well depending of the x265 file & this doesn't resolve the main issue with the default player.

[Stroller]

I identified the issue with the Jellyfin app on Android:

1. In the playback settings, when all the 'Video Quality' settings are set to auto, it transcodes to a higher resolution that the integrated player (web player) is unable to scale, as Mr. the Pirate pointed out. This results in only the audio being visible to the user.
   
2. When I select the 'Quality' setting of 1080p while the movie is playing, it doesn't affect the movie, and it continues to transcode in 4k. This discrepancy is due to it not changing the resolution settings but rather the 'Home Network Quality' in the playback settings. It's a bit confusing, especially for a non-native English speaker like myself. Consequently, only the audio is shown to the user.
   
3. However, when I choose 'Maximum Allowed Video Transcoding Resolution' in the playback settings and set it to 1080p, the movie works perfectly fine and transcodes in 1080p. This implies two things:
   

The integrated player cannot display a video with a resolution higher than the device.
The "Maximum Allowed Video Transcoding Resolution" setting does not address the integrated player issue. Instead of selecting an equal or lower resolution than the device, it allows the video to transcode to a higher resolution.

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Setting 1 : 
Setting 2 : 
Setting 3 :