Nothing plays on tv

[Massacher]

Everything was working fine until tonight. I attempted to watch a movie (Nosferatu). It attempted to load but it didn't. I could see in the dashboard on my server that its playing but on the tv its just black. Nothing. No video no audio. I think the file is HEVC encoded or H.264. I don't remember which. I'm typing this on my phone and going from memory. But I've played HEVC and H.264 files before and they worked no problem. I've even played HDR10+ videos without any problem. 

So I attempted to play an episode of Penguin which I know works because I watched it last night. Same issue with that. 

I updated the server to v10.10.5. That didn't help. The Jellyfin app on my tv is up to date. I don't know what version it is. But I looked on the Google Play store and there isn't an update. If there is there's an update button. But where that usually appears there is an Open button. So that means there's no new version.

These are the specs of my server:

Windows 10 Pro 64-bit

AMD Ryzen 3 2200G Raven Ridge 14nm Technology

16.0GB Dual-Channel DDR4 @ 1594MHz (16-18-18-36)

MSI B450M-A PRO MAX II (MS-7C52) (AM4)

W2261 (1920x1080@60Hz) 2048MB ATI AMD Radeon Vega 8 Graphics (ATI)


931GB Western Digital WDC WD1002FAEX-00Z3A0 (SATA)


931GB Western Digital WDC WD1002FAEX-00Y9A0 (SATA)

931GB Western Digital WDC WD10EADS-00M280 (SATA)


3726GB Seagate ST4000DM004-2CV104 (SATA)

Kingston 128GB M.2 PCIe NVMe 2580 SSD

AMD High Definition Audio Device

I've tried changing some settings in the dashboard. I tried checking all the codecs under transcoding settings. That didn't make any difference. I unchecked HEVC and AV1. That didn't make any difference either. 

I did some googling and found a post that the guy who posted it said he put ffprobe in the same folder as ffmpeg. So I downloaded the latest version of the ffmpeg setup from the official site and put those in the same folder. Overwrited the files that are already in there. That didn't make any difference either. 

What I don't understand is I've not made any changes to the server settings for months. So I don't know what is going on. All of a sudden it just doesn't work. 

I rebooted my server with every change I made. I had to hard reboot my tv (by unplugging and plugging it back in) several times as it froze trying to load the videos. 

I am at a loss as to what else I can do to fix this.

The most recent log file from tonight is below. I had to rename it from .log to .txt because it wouldn't let me attach it.

[TheDreadPirate]

It looks like you have a custom ffmpeg installed and that ffmpeg is responding instead of jellyfin-ffmpeg.

Read this forum post to modifying how Windows responds to calls to "ffmpeg".

https://forum.jellyfin.org/t-solved-jell...6#pid49736

[Massacher]

Guess what? It works now. I didn't make any changes since I posted this topic. I haven't used my server since last week. Technology is strange sometimes.

[Massacher]

It looks like you have a custom ffmpeg installed and that ffmpeg is responding instead of jellyfin-ffmpeg.

Read this forum post to modifying how Windows responds to calls to "ffmpeg".

https://forum.jellyfin.org/t-solved-jell...6#pid49736

I checked there. Was no entry to do with ffmpeg. So there wasn't anything to delete.

So I downloaded the ffmpeg from the repository on this site. Makes no difference. I checked all the codecs under hardware acceleration. Makes no difference. I disabled hardware acceleration. Makes no difference. 

I don't understand why this is happening all of a sudden.

What can I do to solve this issue?

[TheDreadPirate]

Jellyfin-ffmpeg should already be on your system, C:\Program Files\Jellyfin\ffmpeg.exe. But the other ffmpeg is responding. For testing, can you simply uninstall this other ffmpeg you have installed and then try again?

[Massacher]

Jellyfin-ffmpeg should already be on your system, C:\Program Files\Jellyfin\ffmpeg.exe.  But the other ffmpeg is responding.  For testing, can you simply uninstall this other ffmpeg you have installed and then try again?

How do I uninstall the other ffmpeg?

I don't think that the other one is there because I installed the ffmpeg from the from the repository on this site. I deleted the other one.

[gnattu]

If there is no env variables setting ffmpeg, you go to the config folder and remove encoding.xml, restart jellyfin and configure your transcoding settings again.

[Massacher]

If there is no env variables setting ffmpeg, you go to the config folder and remove encoding.xml, restart jellyfin and configure your transcoding settings again.

That's all well and good but what settings do I configure? I don't know which transcoding settings work and which don't.
And I still don't know what caused movies not to play. Can anyone answer that?


edit: I did a search for encoding.xml. There is no such file.

edit 2: I looked in the transcodes folder and its empty. Nothing in there. So that means it direct playing the files? 

[TheDreadPirate]

encoding.xml should be located in C:\ProgramData\Jellyfin\Server\config. ProgramData is a hidden directory.

[Massacher]

Ok. I've tried increasing the amount of RAM the APU can use from 2GB to 3GB. I tested a few movies and they play, sort of. But mainly I just get a black screen.

I'm beginning to think the APU isn't powerful enough to play HD movies.

Maybe I need to get a graphics card? I'm thinking NVIDIA. I don't want to spend too much. A budget card will do. I did a quick google and I think this will be sufficient?

https://www.gigabyte.com/Graphics-Card/GV-N710D3-2GL#ov 

or do I need one with more horse power and more RAM?