SOLVED: remote access issues

[glaney]

a total newbie here! this is the first time i'm self-hosting so apologies if my questions are a little silly. i've set up my jellyfin server but i'm having issues connecting remotely. i don't intend to do proxy hosting/opening up my ports because i only intend to use it myself.

from my understanding, i should be able to just type my ip address with ":8096" at the back but i just can't seem to do so when testing it out on a device that's not connected to the local network. the error shown on the jellyfin app says "unable to reach server". i have enabled remote access in my dashboard but it still doesn't work. i'm not entirely sure what am i doing wrong.

[jimmyjammy]

Are you using your public or local ip address when trying to connect outside your network?

[glaney]

i've tried both! i have even tried the ip address of the tailscale vpn i tried on my server deivice. none of them work on an external network but both my local and tailscale ip addresses work on the local networks.

[StreetPreacher]

a total newbie here! this is the first time i'm self-hosting so apologies if my questions are a little silly. i've set up my jellyfin server but i'm having issues connecting remotely. i don't intend to do proxy hosting/opening up my ports because i only intend to use it myself.

from my understanding, i should be able to just type my ip address with ":8096" at the back but i just can't seem to do so when testing it out on a device that's not connected to the local network. the error shown on the jellyfin app says "unable to reach server". i have enabled remote access in my dashboard but it still doesn't work. i'm not entirely sure what am i doing wrong.

Haha!

You're not alone, I'm having almost the identical problem.

For one, even if you're the only person using it, I think you'll still need to do the Port Forwarding if you want to access the server from outside of your local network. Because the Port Forwarding (ie. :8096) is used to send the Remote User to the System on you LAN that's hosting the SERVER.

For instance, if you check your ROUTER configuration (under 'NAT'/'Virutal Servers') section, the JellyFin PORT will be listed as being associated with the 'internal IP' of the Server/Host computer. In  my case port 8096 directs traffic to 192.168.1.2 which is the IP I assigned to the 'Server' computer.

So are you able to access the server over your LAN by opening the CLIENT app, and using the server address 'localhost:8096' or whatever the local system IP is with the :8096 'extension'? For example 'http://192.168.1.2:8096)?

[glaney]

yeah, i'm able to connect to my server from another device if it's under the same network with the "ip address:8096". i'm just not able to do it once it's over another network.

[TheDreadPirate]

Did you enable remote connections? And can you share your jellyfin logs via privatebin.net?

Do you see anything when you try to connect remotely do you see anything?

[glaney]

yeah, remote connections are enabled. when i tested it on a browser, the page just doesn't load or says that the page doesn't exist. if i use a client app, the app tells me that it's unable to reach server.

i've shared the logs with you!

[TheDreadPirate]

And you're typing in the 100. address when not on your WiFi?

You should also enable IPv6 in Jellyfin. Or disable IPv6 in the OS.

[glaney]

yeah, the 100. address is from the tailscale vpn.

i've enabled the IPv6 and it still doesn't work though. on my OS, it says that my IPv6 has no network access as well. i've disabled it and tested it but also no luck.

[TheDreadPirate]

Are you able to ping the tailscale IP when remote? Does your ISP use CGNAT? Their guide says it should be able to navigate CGNAT, but there are edge cases that could prevent tailscale from traversing the network.

https://tailscale.com/kb/1082/firewall-ports