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    Jellyfin Forum Support Troubleshooting Troubleshooting

     
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    Troubleshooting

    FireTV Not Playing Movies
    boblender863
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    #1
    2023-10-21, 02:51 PM
    My FireTV stick was able to stream all of my media flawlessly, but now all the same movies are stuck at a pause. There will be slight playing of the movies but immediately goes back to a pause. My PC that acts as the host can connect to the server and play all media just fine.
    I am running 0.15.12 Jellyfin release for androidtv. I have tried the beta release and changing the streaming bit rate+ media player setting for my FireTV but nothing changed. Also, the playback info for my FireTV is showing " Direct playing: The source file is entirely compatible with this client, and the session is receiving the file without modifications."
    Any help will be greatly appreciated.
    TheDreadPirate
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    #2
    2023-10-21, 03:58 PM
    Are you able to check if there was a recent Android update on your FireTV stick?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    boblender863
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    #3
    2023-10-21, 05:46 PM
    (2023-10-21, 03:58 PM)TheDreadPirate Wrote: Are you able to check if there was a recent Android update on your FireTV stick?

    It seems that Jellyfin streaming is not working on any other device except my host PC. So, it seems to not be a FireTV issue but something with my host PC settings. 

    I finished testing on a laptop that connected successfully but experiences the same freezes. The video will play for around 3 seconds and pause for 30 seconds or more. Is this a transcoding issue? I am confused on why this is occurring now when it was fine before. I will try to revert my windows update and remake a Jellyfin server to see if that fixes the issue.
    TheDreadPirate
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    #4
    2023-10-21, 06:12 PM
    Can you share your jellyfin and ffmpeg logs with us? Redact any WAN IPs then upload them to sourcebin or pastebin or something.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    boblender863
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    Posts: 3
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    Joined: 2023 Oct
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    Country:United States
    #5
    2023-10-21, 06:16 PM
    It is working on all devices now. I had to change the default Transcoding settings suggested by another thread on here. I "allow[ed] encoding in HEVC format" and put hardware acceleration to "NVIDIA NVENC".
    I do appreciate you taking time to help me.
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