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    Jellyfin Forum Support Troubleshooting SOLVED: Jellyfin Fails to start and defers me to logs

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    SOLVED: Jellyfin Fails to start and defers me to logs

    Blaze
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    #1
    2024-09-05, 08:23 PM
    Windows 11
    Jellyfin version 10.9.10

    Log information 

    Prior to this XML issues were occurring         so I deleted and reinstalled Jellyfin before encountering this issue


    Attached Files
    .zip   log_20240905.zip (Size: 5.17 KB / Downloads: 90)
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    TheDreadPirate
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    #2
    2024-09-05, 08:39 PM
    Holy mackerel, you have a lot of plugins.

    Try disabling the playback reporting plugin. Some other users, including myself, have had issues with that plugin causing Jellyfin to not start.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Blaze
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    #3
    2024-09-05, 09:34 PM (This post was last modified: 2024-09-05, 09:36 PM by Blaze. Edited 1 time in total.)
    SO I'm not entirely sure how to disable that without being able to open jellyfin so I deleted the folders and that did not seem to fix the issue

    Also I culled it down when I migrated to my new device with a ryzen 580gpu and you might have a heart attack if you saw how many I had on the previous device I was running (I have a history in the console modding scene where I love to see how much can be done regardless of if it should be which is a habit I may need to kick for this)
    TheDreadPirate
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    #4
    2024-09-05, 10:53 PM
    You would have to go to C:\Users\loweb\AppData\Local\Jellyfin\plugins and remove the playback reporting folder. In that same directory there is a "configurations" folder. In it there should be an XML for the playback reporting plugin. Remove it.

    And in C:\Users\loweb\AppData\Local\Jellyfin\data you can rename the playback reporting database.

    Also, at any point did your disk fill up?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Blaze
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    #5
    2024-09-05, 11:10 PM (This post was last modified: 2024-09-05, 11:16 PM by Blaze. Edited 1 time in total.)
    Deleted the specified folders and renamed that file which sadly has not fixed the issue, but Yes actually. during the migration process I accidentally copied nearly the entire shows folder to my C drive and didn't notice till the lack of disk space error popped up but that was weeks ago so I'm unsure if that would be related but can send my logs since deleting and removing the playback reporter plugin

    Also thank you for going through the trouble of using my file structure in your responce I don't think I've seen anyone else do that or done that to help anyone I'm not directly friends with as it's added effort for minimal difference if someone knows how to read a file structure, but I very much appreciate that level of effort
    TheDreadPirate
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    #6
    2024-09-06, 02:34 AM
    I'm assuming some of your other plugins have their own database other than the playback reporting plugin. If possible, could you disable any other plugin that has its own database, by deleting the folders in the same manner, so that we can eliminate corrupt in plugin databases as the issue.

    I suggest this because a corrupt playback report database has prevented restarts from the dashboard from working properly (and I'm not alone with this issue). So I just want to eliminate those extraneous databases as the source of the fatal error.

    If after you've done this and it still fails to start, your main database may just be borked
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Blaze
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    Joined: 2023 Nov
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    #7
    2024-09-06, 12:31 PM
    It does seem my main database is just dead in the water, so unless you have an easier solution in mind I may just need to switch to linux and restart. I've been looking for an excuse to wipe the drives on this device for a while anyways hehe...
    TheDreadPirate
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    #8
    2024-09-06, 01:55 PM (This post was last modified: 2024-09-06, 01:57 PM by TheDreadPirate. Edited 1 time in total.)
    (2024-09-06, 12:31 PM)Blaze Wrote: It does seem my main database is just dead in the water, so unless you have an easier solution in mind I may just need to switch to linux and restart. I've been looking for an excuse to wipe the drives on this device for a while anyways hehe...

    One of us.
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    One of us.

       
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Blaze
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    Junior Member

    Posts: 22
    Threads: 3
    Joined: 2023 Nov
    Reputation: 0
    #9
    2024-09-09, 11:40 AM
    So I have gotten Jellyfin up and running on the latest version of Unbuntu but am running into a permissions issue I have never faced before where it seems my mounted external NTFS drives don't have permission to be read by Jellyfin. I've tried changing my mount settings but it seems my 14tb partitions are being ignored regardless.
    If you aren't able to help I'll figure it out eventually, but it's been a couple years since I decided to use debian and I definitely am not as competent as I once was


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    TheDreadPirate
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    Posts: 15,374
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    #10
    2024-09-09, 02:42 PM
    How did you mount your NTFS drive? Run this command and share the output.

    Code:
    mount | grep ntfs
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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