Playback failed due to a fatal player error MKV 4k UHD Error Code 187 Intel GPU

[jravin]

Playback Error

Playback failed due to a fatal player error.

I ripped an 4k UHD disc into a MKV file and when attempting to play it from a desktop (Win11, Firefox) I get the error: Playback failed due to a fatal player error.

The video plays correctly from the Android TV application.

Probably a separate issue, but it does not play from the Android (phone) application.

*EDIT* I went into the Jellyfin Android app's "Client Settings", selected "Video player type" and changed it from "Web player" to "Integrated player".  I did this because Google's search AI paraphrased this thread: SOLVED: Playback Error.  The main issue is still persisting on a desktop.

If you can please provide me with any guidance it would be appreciated.

I will be posting system information, logs, and other resources I have gone to thus far...

Here is what I am running:

Code:

Motherboard: ASRock B560M-C
CPU: 11th Gen Intel(R) Core(TM) i9-11900KF @ 3.50GHz
GPU: Intel Battlemage G21 (BMG-G21)
RAM: 32GB RAM
Storage: 1TB
NAS Share: 50TB

FFmpeg Log:

Code:

{"Protocol":0,"Id":"e7bf9995553f8874244c8b37f851bc54","Path":"/path/to/jellyfin/movies/the-matrix-1999/the-matrix-1999.mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv","Size":56458789611,"Name":"the-matrix-1999","IsRemote":false,"ETag":"c3ded7d721e957b798a9503dd00e6ce1","RunTimeTicks":81786880000,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"UseMostCompatibleTranscodingProfile":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"hevc","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":"bt2020nc","ColorTransfer":"smpte2084","ColorPrimaries":"bt2020","DvVersionMajor":1,"DvVersionMinor":0,"DvProfile":7,"DvLevel":6,"RpuPresentFlag":1,"ElPresentFlag":1,"BlPresentFlag":1,"DvBlSignalCompatibilityId":6,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":2,"VideoRangeType":2,"VideoDoViTitle":"Dolby Vision Profile 7.6 (HDR10)","AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":"4K HEVC Dolby Vision Profile 7.6 (HDR10)","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":55225277,"BitDepth":10,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":2160,"Width":3840,"AverageFrameRate":23.976025,"RealFrameRate":23.976025,"ReferenceFrameRate":23.976025,"Profile":"Main 10","Type":1,"AspectRatio":"16:9","Index":0,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p10le","Level":153,"IsAnamorphic":false},{"Codec":"truehd","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"Surround 7.1","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":1,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"Surround 7.1 - English - Dolby TrueHD \u002B Dolby Atmos - Default","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"7.1","BitRate":4419593,"BitDepth":24,"RefFrames":null,"PacketLength":null,"Channels":8,"SampleRate":48000,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":"Dolby TrueHD \u002B Dolby Atmos","Type":0,"AspectRatio":null,"Index":1,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"ac3","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"Surround 5.1","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"Surround 5.1 - English - Dolby Digital","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"5.1","BitRate":448000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":6,"SampleRate":48000,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":2,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"ac3","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"Surround 5.1","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"Surround 5.1 - English - Dolby Digital","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"5.1","BitRate":640000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":6,"SampleRate":48000,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":3,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"ac3","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"Stereo","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"Stereo - English - Dolby Digital","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"stereo","BitRate":192000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":2,"SampleRate":48000,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":4,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"ac3","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"Stereo","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"Stereo - English - Dolby Digital","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"stereo","BitRate":192000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":2,"SampleRate":48000,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":5,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"ac3","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"Stereo","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"Stereo - English - Dolby Digital","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"stereo","BitRate":192000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":2,"SampleRate":48000,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":6,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"ac3","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"Stereo","VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Default","LocalizedForced":null,"LocalizedExternal":"External","LocalizedHearingImpaired":null,"DisplayTitle":"Stereo - English - Dolby Digital","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"stereo","BitRate":192000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":2,"SampleRate":48000,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":7,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"PGSSUB","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","LocalizedHearingImpaired":"Hearing Impaired","DisplayTitle":"English - Default - PGSSUB","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"IsHearingImpaired":false,"Height":1080,"Width":1920,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":8,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"mjpeg","CodecTag":null,"Language":null,"ColorRange":null,"ColorSpace":"bt470bg","ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"1/90000","CodecTimeBase":null,"Title":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":null,"NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":null,"BitDepth":8,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":360,"Width":640,"AverageFrameRate":null,"RealFrameRate":90000,"ReferenceFrameRate":90000,"Profile":"Baseline","Type":3,"AspectRatio":"16:9","Index":9,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuvj444p","Level":-99,"IsAnamorphic":false}],"MediaAttachments":[{"Codec":"mjpeg","CodecTag":"[0][0][0][0]","Comment":null,"Index":9,"FileName":"cover.jpg","MimeType":"image/jpeg","DeliveryUrl":null}],"Formats":[],"Bitrate":61500870,"FallbackMaxStreamingBitrate":null,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":0,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null,"HasSegments":false}

/usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -probesize 1G -f matroska -init_hw_device vaapi=va:,vendor_id=0x8086,driver=iHD -init_hw_device qsv=qs@va -init_hw_device opencl=ocl@va -filter_hw_device qs -hwaccel vaapi -hwaccel_output_format vaapi -noautorotate -i file:"/path/to/jellyfin/movies/the-matrix-1999/the-matrix-1999.mkv" -noautoscale -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 av1_qsv -preset veryfast -b:v 55225277 -maxrate 55225277 -bufsize 110450554 -profile:v:0 main -level 53 -g:v:0 72 -keyint_min:v:0 72 -vf "setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,procamp_vaapi=b=16,tonemap_vaapi=format=nv12:p=bt709:t=bt709:m=bt709:extra_hw_frames=32,hwmap=derive_device=qsv,format=qsv" -codec:a:0 libfdk_aac -ac 2 -vbr:a 5 -af "volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename "5e0680ee6d9bf0b305515f4f39914320-1.mp4" -start_number 0 -hls_segment_filename "/var/cache/jellyfin/transcodes/5e0680ee6d9bf0b305515f4f39914320%d.mp4" -hls_playlist_type vod -hls_list_size 0 -y "/var/cache/jellyfin/transcodes/5e0680ee6d9bf0b305515f4f39914320.m3u8"


ffmpeg version 7.1.1-Jellyfin Copyright (c) 2000-2025 the FFmpeg developers
  built with gcc 14 (Debian 14.2.0-19)
  configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto=auto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
  libavutil      59. 39.100 / 59. 39.100
  libavcodec    61. 19.101 / 61. 19.101
  libavformat    61.  7.100 / 61.  7.100
  libavdevice    61.  3.100 / 61.  3.100
  libavfilter    10.  4.100 / 10.  4.100
  libswscale      8.  3.100 /  8.  3.100
  libswresample  5.  3.100 /  5.  3.100
  libpostproc    58.  3.100 / 58.  3.100
Device creation failed: -542398533.
Failed to set value 'vaapi=va:,vendor_id=0x8086,driver=iHD' for option 'init_hw_device': Generic error in an external library
Error parsing global options: Generic error in an external library

Jellyfin Log (trimmed):

Code:

[2025-08-23 17:18:00.458 -07:00] [INF] PlaybackTracker : Adding Start Event : 08/23/2025 17:18:00
[2025-08-23 17:18:00.458 -07:00] [INF] Creating StartPlaybackTimer Task
[2025-08-23 17:18:00.458 -07:00] [INF] StartPlaybackTimer : Entered
[2025-08-23 17:18:00.537 -07:00] [INF] User policy for "username". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2025-08-23 17:18:00.543 -07:00] [INF] Deleting partial stream file(s) "/var/cache/jellyfin/transcodes/2cb95cbd7a85e67c0a537c1656975a23.m3u8"
[2025-08-23 17:18:00.592 -07:00] [INF] Current HLS implementation doesn't support non-keyframe breaks but one is requested, ignoring that request
[2025-08-23 17:18:00.593 -07:00] [INF] "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -probesize 1G -f matroska -init_hw_device vaapi=va:,vendor_id=0x8086,driver=iHD -init_hw_device qsv=qs@va -init_hw_device opencl=ocl@va -filter_hw_device qs -hwaccel vaapi -hwaccel_output_format vaapi -noautorotate -i file:\"/path/to/jellyfin/movies/the-matrix-1999/the-matrix-1999.mkv\" -noautoscale -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 av1_qsv -preset veryfast -b:v 55225277 -maxrate 55225277 -bufsize 110450554 -profile:v:0 main -level 53 -g:v:0 72 -keyint_min:v:0 72 -vf \"setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,procamp_vaapi=b=16,tonemap_vaapi=format=nv12:p=bt709:t=bt709:m=bt709:extra_hw_frames=32,hwmap=derive_device=qsv,format=qsv\" -codec:a:0 libfdk_aac -ac 2 -vbr:a 5 -af \"volume=2\" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename \"f8f51542f0c3a8431c5bd6685e934132-1.mp4\" -start_number 0 -hls_segment_filename \"/var/cache/jellyfin/transcodes/f8f51542f0c3a8431c5bd6685e934132%d.mp4\" -hls_playlist_type vod -hls_list_size 0 -y \"/var/cache/jellyfin/transcodes/f8f51542f0c3a8431c5bd6685e934132.m3u8\""
[2025-08-23 17:18:00.613 -07:00] [ERR] FFmpeg exited with code 187
[2025-08-23 17:18:00.713 -07:00] [ERR] Error processing request. URL "GET" "/videos/e7bf9995-553f-8874-244c-8b37f851bc54/hls1/main/-1.mp4".
MediaBrowser.Common.FfmpegException: FFmpeg exited with code 187
  at MediaBrowser.MediaEncoding.Transcoding.TranscodeManager.StartFfMpeg(StreamState state, String outputPath, String commandLineArguments, Guid userId, TranscodingJobType transcodingJobType, CancellationTokenSource cancellationTokenSource, String workingDirectory)
  at Jellyfin.Api.Controllers.DynamicHlsController.GetDynamicSegment(StreamingRequestDto streamingRequest, Int32 segmentId)
  at Jellyfin.Api.Controllers.DynamicHlsController.GetHlsVideoSegment(Guid itemId, String playlistId, Int32 segmentId, String container, Int64 runtimeTicks, Int64 actualSegmentLengthTicks, Nullable`1 static, String params, String tag, String deviceProfileId, String playSessionId, String segmentContainer, Nullable`1 segmentLength, Nullable`1 minSegments, String mediaSourceId, String deviceId, String audioCodec, Nullable`1 enableAutoStreamCopy, Nullable`1 allowVideoStreamCopy, Nullable`1 allowAudioStreamCopy, Nullable`1 breakOnNonKeyFrames, Nullable`1 audioSampleRate, Nullable`1 maxAudioBitDepth, Nullable`1 audioBitRate, Nullable`1 audioChannels, Nullable`1 maxAudioChannels, String profile, String level, Nullable`1 framerate, Nullable`1 maxFramerate, Nullable`1 copyTimestamps, Nullable`1 startTimeTicks, Nullable`1 width, Nullable`1 height, Nullable`1 maxWidth, Nullable`1 maxHeight, Nullable`1 videoBitRate, Nullable`1 subtitleStreamIndex, Nullable`1 subtitleMethod, Nullable`1 maxRefFrames, Nullable`1 maxVideoBitDepth, Nullable`1 requireAvc, Nullable`1 deInterlace, Nullable`1 requireNonAnamorphic, Nullable`1 transcodingMaxAudioChannels, Nullable`1 cpuCoreLimit, String liveStreamId, Nullable`1 enableMpegtsM2TsMode, String videoCodec, String subtitleCodec, String transcodeReasons, Nullable`1 audioStreamIndex, Nullable`1 videoStreamIndex, Nullable`1 context, Dictionary`2 streamOptions, Boolean enableAudioVbrEncoding, Boolean alwaysBurnInSubtitleWhenTranscoding)
  at lambda_method1026(Closure, Object)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.TaskOfActionResultExecutor.Execute(ActionContext actionContext, IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Awaited|12_0(ControllerActionInvoker invoker, ValueTask`1 actionResultValueTask)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeInnerFilterAsync>g__Awaited|13_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextResourceFilter>g__Awaited|25_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Rethrow(ResourceExecutedContextSealed context)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeFilterPipelineAsync>g__Awaited|20_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
  at Jellyfin.Api.Middleware.ServerStartupMessageMiddleware.Invoke(HttpContext httpContext, IServerApplicationHost serverApplicationHost, ILocalizationManager localizationManager)
  at Jellyfin.Api.Middleware.WebSocketHandlerMiddleware.Invoke(HttpContext httpContext, IWebSocketManager webSocketManager)
  at Jellyfin.Api.Middleware.IPBasedAccessValidationMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager)
  at Jellyfin.Api.Middleware.LanFilteringMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager, IServerConfigurationManager serverConfigurationManager)
  at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)
  at Jellyfin.Api.Middleware.QueryStringDecodingMiddleware.Invoke(HttpContext httpContext)
  at Swashbuckle.AspNetCore.ReDoc.ReDocMiddleware.Invoke(HttpContext httpContext)
  at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)
  at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)
  at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)
  at Jellyfin.Api.Middleware.RobotsRedirectionMiddleware.Invoke(HttpContext httpContext)
  at Jellyfin.Api.Middleware.LegacyEmbyRouteRewriteMiddleware.Invoke(HttpContext httpContext)
  at Microsoft.AspNetCore.ResponseCompression.ResponseCompressionMiddleware.InvokeCore(HttpContext context)
  at Jellyfin.Api.Middleware.ResponseTimeMiddleware.Invoke(HttpContext context, IServerConfigurationManager serverConfigurationManager)
  at Jellyfin.Api.Middleware.ExceptionMiddleware.Invoke(HttpContext context)
[2025-08-23 17:18:00.734 -07:00] [INF] User policy for "username". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2025-08-23 17:18:00.746 -07:00] [INF] Deleting partial stream file(s) "/var/cache/jellyfin/transcodes/f8f51542f0c3a8431c5bd6685e934132.m3u8"
[2025-08-23 17:18:00.797 -07:00] [INF] Current HLS implementation doesn't support non-keyframe breaks but one is requested, ignoring that request
[2025-08-23 17:18:00.798 -07:00] [INF] "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -probesize 1G -f matroska -init_hw_device vaapi=va:,vendor_id=0x8086,driver=iHD -init_hw_device qsv=qs@va -init_hw_device opencl=ocl@va -filter_hw_device qs -hwaccel vaapi -hwaccel_output_format vaapi -noautorotate -i file:\"/path/to/jellyfin/movies/the-matrix-1999/the-matrix-1999.mkv\" -noautoscale -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 av1_qsv -preset veryfast -b:v 55225277 -maxrate 55225277 -bufsize 110450554 -profile:v:0 main -level 53 -g:v:0 72 -keyint_min:v:0 72 -vf \"setparams=color_primaries=bt2020:color_trc=smpte2084:colorspace=bt2020nc,procamp_vaapi=b=16,tonemap_vaapi=format=nv12:p=bt709:t=bt709:m=bt709:extra_hw_frames=32,hwmap=derive_device=qsv,format=qsv\" -codec:a:0 libfdk_aac -ac 2 -vbr:a 5 -af \"volume=2\" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename \"5e0680ee6d9bf0b305515f4f39914320-1.mp4\" -start_number 0 -hls_segment_filename \"/var/cache/jellyfin/transcodes/5e0680ee6d9bf0b305515f4f39914320%d.mp4\" -hls_playlist_type vod -hls_list_size 0 -y \"/var/cache/jellyfin/transcodes/5e0680ee6d9bf0b305515f4f39914320.m3u8\""
[2025-08-23 17:18:00.813 -07:00] [ERR] FFmpeg exited with code 187
[2025-08-23 17:18:00.914 -07:00] [ERR] Error processing request. URL "GET" "/videos/e7bf9995-553f-8874-244c-8b37f851bc54/hls1/main/-1.mp4".
MediaBrowser.Common.FfmpegException: FFmpeg exited with code 187
  at MediaBrowser.MediaEncoding.Transcoding.TranscodeManager.StartFfMpeg(StreamState state, String outputPath, String commandLineArguments, Guid userId, TranscodingJobType transcodingJobType, CancellationTokenSource cancellationTokenSource, String workingDirectory)
  at Jellyfin.Api.Controllers.DynamicHlsController.GetDynamicSegment(StreamingRequestDto streamingRequest, Int32 segmentId)
  at Jellyfin.Api.Controllers.DynamicHlsController.GetHlsVideoSegment(Guid itemId, String playlistId, Int32 segmentId, String container, Int64 runtimeTicks, Int64 actualSegmentLengthTicks, Nullable`1 static, String params, String tag, String deviceProfileId, String playSessionId, String segmentContainer, Nullable`1 segmentLength, Nullable`1 minSegments, String mediaSourceId, String deviceId, String audioCodec, Nullable`1 enableAutoStreamCopy, Nullable`1 allowVideoStreamCopy, Nullable`1 allowAudioStreamCopy, Nullable`1 breakOnNonKeyFrames, Nullable`1 audioSampleRate, Nullable`1 maxAudioBitDepth, Nullable`1 audioBitRate, Nullable`1 audioChannels, Nullable`1 maxAudioChannels, String profile, String level, Nullable`1 framerate, Nullable`1 maxFramerate, Nullable`1 copyTimestamps, Nullable`1 startTimeTicks, Nullable`1 width, Nullable`1 height, Nullable`1 maxWidth, Nullable`1 maxHeight, Nullable`1 videoBitRate, Nullable`1 subtitleStreamIndex, Nullable`1 subtitleMethod, Nullable`1 maxRefFrames, Nullable`1 maxVideoBitDepth, Nullable`1 requireAvc, Nullable`1 deInterlace, Nullable`1 requireNonAnamorphic, Nullable`1 transcodingMaxAudioChannels, Nullable`1 cpuCoreLimit, String liveStreamId, Nullable`1 enableMpegtsM2TsMode, String videoCodec, String subtitleCodec, String transcodeReasons, Nullable`1 audioStreamIndex, Nullable`1 videoStreamIndex, Nullable`1 context, Dictionary`2 streamOptions, Boolean enableAudioVbrEncoding, Boolean alwaysBurnInSubtitleWhenTranscoding)
  at lambda_method1026(Closure, Object)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.TaskOfActionResultExecutor.Execute(ActionContext actionContext, IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Awaited|12_0(ControllerActionInvoker invoker, ValueTask`1 actionResultValueTask)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeInnerFilterAsync>g__Awaited|13_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextResourceFilter>g__Awaited|25_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Rethrow(ResourceExecutedContextSealed context)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeFilterPipelineAsync>g__Awaited|20_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
  at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
  at Jellyfin.Api.Middleware.ServerStartupMessageMiddleware.Invoke(HttpContext httpContext, IServerApplicationHost serverApplicationHost, ILocalizationManager localizationManager)
  at Jellyfin.Api.Middleware.WebSocketHandlerMiddleware.Invoke(HttpContext httpContext, IWebSocketManager webSocketManager)
  at Jellyfin.Api.Middleware.IPBasedAccessValidationMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager)
  at Jellyfin.Api.Middleware.LanFilteringMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager, IServerConfigurationManager serverConfigurationManager)
  at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)
  at Jellyfin.Api.Middleware.QueryStringDecodingMiddleware.Invoke(HttpContext httpContext)
  at Swashbuckle.AspNetCore.ReDoc.ReDocMiddleware.Invoke(HttpContext httpContext)
  at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)
  at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)
  at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)
  at Jellyfin.Api.Middleware.RobotsRedirectionMiddleware.Invoke(HttpContext httpContext)
  at Jellyfin.Api.Middleware.LegacyEmbyRouteRewriteMiddleware.Invoke(HttpContext httpContext)
  at Microsoft.AspNetCore.ResponseCompression.ResponseCompressionMiddleware.InvokeCore(HttpContext context)
  at Jellyfin.Api.Middleware.ResponseTimeMiddleware.Invoke(HttpContext context, IServerConfigurationManager serverConfigurationManager)
  at Jellyfin.Api.Middleware.ExceptionMiddleware.Invoke(HttpContext context)
[2025-08-23 17:18:00.928 -07:00] [INF] Deleting partial stream file(s) "/var/cache/jellyfin/transcodes/5e0680ee6d9bf0b305515f4f39914320.m3u8"
[2025-08-23 17:18:02.427 -07:00] [INF] Playback stopped reported by app "Jellyfin Web" "10.10.7" playing "The Matrix". Stopped at "0" ms
[2025-08-23 17:18:02.441 -07:00] [INF] Playback stop tracker found, processing stop : "TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NDsgcnY6MTQyLjApIEdlY2tvLzIwMTAwMTAxIEZpcmVmb3gvMTQyLjB8MTc1NTkxODE3OTY2Mw11-84a73ad7a0c6406c8846d33e954ef8f9-e7bf9995553f8874244c8b37f851bc54"
[2025-08-23 17:18:02.441 -07:00] [INF] PlaybackTracker : Adding Stop Event : 08/23/2025 17:18:02
[2025-08-23 17:18:02.441 -07:00] [INF] Playback stop but TrackedPlaybackInfo not found! not storing activity in DB
[2025-08-23 17:18:17.139 -07:00] [INF] session.RemoteEndPoint : "192.168.199.173"
[2025-08-23 17:18:17.139 -07:00] [INF] StartPlaybackTimer : event_playing_id    = "87fd06fddfb44322b26c12f4383c1fa0"
[2025-08-23 17:18:17.139 -07:00] [INF] StartPlaybackTimer : event_user_id        = "84a73ad7a0c6406c8846d33e954ef8f9"
[2025-08-23 17:18:17.139 -07:00] [INF] StartPlaybackTimer : event_user_id_int    = 1
[2025-08-23 17:18:17.139 -07:00] [INF] StartPlaybackTimer : session_playing_id  = ""
[2025-08-23 17:18:17.139 -07:00] [INF] StartPlaybackTimer : session_user_id      = "84a73ad7a0c6406c8846d33e954ef8f9"
[2025-08-23 17:18:17.139 -07:00] [INF] StartPlaybackTimer : play_method          = "na"
[2025-08-23 17:18:17.139 -07:00] [INF] StartPlaybackTimer : e.ClientName        = "Jellyfin Web"
[2025-08-23 17:18:17.139 -07:00] [INF] StartPlaybackTimer : e.DeviceName        = "Firefox"
[2025-08-23 17:18:17.139 -07:00] [INF] StartPlaybackTimer : ItemName            = "20250609 odom family presentation intro"
[2025-08-23 17:18:17.139 -07:00] [INF] StartPlaybackTimer : ItemId              = "87fd06fddfb44322b26c12f4383c1fa0"
[2025-08-23 17:18:17.139 -07:00] [INF] StartPlaybackTimer : ItemType            = "Video"
[2025-08-23 17:18:17.139 -07:00] [INF] StartPlaybackTimer : Details do not match for play item
[2025-08-23 17:18:17.139 -07:00] [INF] StartPlaybackTimer : Exited
[2025-08-23 17:18:20.455 -07:00] [INF] session.RemoteEndPoint : "192.168.199.173"
[2025-08-23 17:18:20.455 -07:00] [INF] StartPlaybackTimer : event_playing_id    = "e7bf9995553f8874244c8b37f851bc54"
[2025-08-23 17:18:20.455 -07:00] [INF] StartPlaybackTimer : event_user_id        = "84a73ad7a0c6406c8846d33e954ef8f9"
[2025-08-23 17:18:20.455 -07:00] [INF] StartPlaybackTimer : event_user_id_int    = 1
[2025-08-23 17:18:20.455 -07:00] [INF] StartPlaybackTimer : session_playing_id  = ""
[2025-08-23 17:18:20.455 -07:00] [INF] StartPlaybackTimer : session_user_id      = "84a73ad7a0c6406c8846d33e954ef8f9"
[2025-08-23 17:18:20.455 -07:00] [INF] StartPlaybackTimer : play_method          = "na"
[2025-08-23 17:18:20.455 -07:00] [INF] StartPlaybackTimer : e.ClientName        = "Jellyfin Web"
[2025-08-23 17:18:20.455 -07:00] [INF] StartPlaybackTimer : e.DeviceName        = "Firefox"
[2025-08-23 17:18:20.455 -07:00] [INF] StartPlaybackTimer : ItemName            = "The Matrix"
[2025-08-23 17:18:20.455 -07:00] [INF] StartPlaybackTimer : ItemId              = "e7bf9995553f8874244c8b37f851bc54"
[2025-08-23 17:18:20.455 -07:00] [INF] StartPlaybackTimer : ItemType            = "Movie"
[2025-08-23 17:18:20.455 -07:00] [INF] StartPlaybackTimer : Details do not match for play item
[2025-08-23 17:18:20.455 -07:00] [INF] StartPlaybackTimer : Exited

Possibly related threads:

• "Playback failed due to a fatal player error." When Watching Media Ripped From DVDs.
  
• Hardware Acceleration Issue on N150 Processor
  
• SOLVED: Playback broken: FFmpeg Error 254 - I am getting FFmpeg Error 187
  
• SOLVED: Playback failed due to a fatal player error. - I do not see this as being the issue as my drive mapping is not changing and it works on other devices.
  
• Playback Error
  
• jf 10.10.7 Ugreen 4800 plus - Playback failed due to a fatal player error
  
• SOLVED: n100 docker transcoding/encoding failure
  
• Kubernetes playback error
  
• jellyfin can't play media - Do not see this as the issue.
  
• Changing the Tone Mapping Method?
  
• SOLVED: Jellyfin transcoding not working - Fairly sure my permissions for this are good, but perhaps I missed something.
  
• HDR to SDR Tonemapping with N100 CPU?
  
• Help with Hardware Encoding
  
• Playback failed due to a fatal player error
  
• Tone Mapping via OpenCL on Proxmox unprivileged LXC
  
• FFmpeg Crash - Exit Code 139 | Intel N100 VAAPI Passthrough | Jellyfin Container
  
• Playback problems - I will explore this more.
  
• Raspberry pi Playback failed due to a fatal player error. - OP says it was a permissions issue.
  
• SOLVED: Can't stream until logged in (Linux) - This is most likely not the issue I am having.
  
• Freezing up after 3 seconds of streaming.
  
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• Stream url security - The error is a secondary issue in this thread.
  
• Playback failed due to a fatal player error. Browser/HEVC - This feels very closely related.
  
• SOLVED: Live TV Fatal Error - It would be nice if it is something this easy.
  
• SOLVED: MKV files wont play in Android client app when accessed through NGINX reverse proxy - May be related.
  
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• NVENC Transcode Error
  
• Can no longer play anything - magic.
  
• Playback failed due to a fatal player error - I do not want to reinstall.
  
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• cant play files
  
• There are a lot of threads on the topic.
  

Some references I have used, but this does not mean I did not skip anything:

• Intel GPU | Jellyfin
  
• Introduction | Jellyfin
  
• Intel GPU | Jellyfin --- Intel supports AV1
  

[*]
Any assistance would be appreciated.

[jravin]

.oO BUMP Oo.

[bitmap]

How did you install Jellyfin server? Bare metal or virtualized? What Linux are you running?

This line indicates there's an issue with a dependency or library you have installed:

Code:

Error parsing global options: Generic error in an external library

Kernel version, driver version, OpenCL, etc... could all be culprits.

[jravin]

How did you install Jellyfin server? Bare metal or virtualized? What Linux are you running?

Bare metal, no virtualization.  My signature block has general specs on the machine.

This line indicates there's an issue with a dependency or library you have installed:

Code:

Error parsing global options: Generic error in an external library

Kernel version, driver version, OpenCL, etc... could all be culprits.

I am actually in the process of having ChatGPT walk me through a fix.  It looks like my Intel GPU drivers did not install properly, if at all.

Once I have gone through the ChatGPT session, I will post the results here.

[jravin]

So far, I have not been able to resolve the issue.

The workaround is to turn off, or uncheck "Enable VPP Tone Mapping," and "Enable Tone Mapping."

[jravin]

I am finally able to watch 4k UHD films in a Firefox browser from a desktop PC.

The workaround has been, and may still be for some video playback:

The workaround is to turn off, or uncheck "Enable VPP Tone Mapping," and "Enable Tone Mapping."

Ultimately, it was an Intel driver issue.  I am using an Intel Arch B580 (Battlemage G21) graphics card, in Debian Linux Trixie (13).  I guess the B580 is still fairly new and linux is not a priority for Intel to support.  I still do not have some of the Intel tools, that would have made troubleshooting a lot easier, installed, as they are not in any prebuilt .deb files and for some reason my git password is not working and bypassing the git credentials was not going well.  By the time I had gotten here I was not in the mood to try looking for ftp or ssh options.  That extended my journey a lot.  Finding ways around this was time consuming.

When ChatGPT output the following, I could feel a mental release about to happen.

🔥 That’s a win!

Your OpenCL stack is now fully working with the Intel Xe driver + NEO runtime.

I quickly opened up my browser and tried watching The Matrix, in 4K UHD.  It played!

There were a lot of steps I went through.  I tried documenting the process, but at one point my /tmp partition was too small to clone a repository so I fumbled and deleted my /home partition while trying to make room to grow the /tmp partition, which caused me to lose my text log of the steps I had made thus far.  So now the new log I created is incomplete as it is doing things that may not make sense without first having gone through the preceding steps.

In all, a couple weeks of troubleshooting, lost family time, pushing all of my other projects back, excessive coffee and tea consumption, and several new understandings of ChatGPT and my graphics card situation was probably not a good trade.